Product Operations Specialist | Procurement

New York, NY (HQ) · San Francisco · 3+ years experience · Full-time · Hybrid · Posted Sep 23, 2026

At a glance

Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $200B in annualized spend flows in and out of 70,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books.
The problems are high-stakes, data-dense, and unforgiving.
We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome.
The median Ramp customer saves 5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same.
If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it.

The Product Operations Specialist for Procurement will help build and scale workflows to enable customers to manage procurement processes with speed, accuracy, and control.
This role involves improving the requester and approver experience while shaping product quality through data, customer feedback, and cross-functional partnership.
The specialist will contribute to process improvement and product building, utilizing AI tools to enhance release management and internal team enablement.

Own the voice-of-customer loop for Procurement by capturing, analyzing, and prioritizing feedback from CX, Sales, and direct channels.
Partner with Product, Engineering, and Design to translate customer feedback into actionable product requirements and specs.
Own launch operations for new Procurement features from Alpha to GA, including AI-native experiences.
Ship product improvements and UX fixes directly using AI tools.
Use AI to automate processes and build products that enable teams to ship faster.
Build scalable operating systems for release readiness, internal enablement, supportability, and issue escalation across Procurement workflows.

3+ years in product operations, product management, or a customer-facing analytical role supporting B2B SaaS.
Proficiency using data to size opportunities and analyze adoption, support trends, payment flow performance, and customer friction.
Ability to translate qualitative feedback into crisp requirements and operational processes.
Comfort working in ambiguous, technically complex spaces and driving clarity across multiple stakeholders.
Strong problem solving, prioritization, and communication skills.
Experience using AI tools (e.g., Claude Code) to accelerate work and make product improvements.