Product Success Manager, Vehicle Intelligence

Boston · Arizona-Remote · USD 103,500-165,600 · 5+ years experience · Remote · Posted Oct 7, 2026

At a glance

The Product Success Manager for Vehicle Intelligence is a product-focused, customer-facing overlay role covering the full Vehicle Intelligence portfolio across all customers.
This role exists so Vehicle Intelligence customers get from purchase to value, and so CSMs and Sales Reps can be proactive without becoming VI specialists.

Develop and maintain deep subject-matter expertise across Outpost, Lightpost, Fleet, Fusus, and ALPR.
Serve as an internal and external resource for product capabilities, use cases, and competitive positioning.
Build and maintain enablement for CSMs and Reps on Vehicle Intelligence, including a clear VI 101 / fundamentals path, playbooks, and engagement guides.
Lead adoption initiatives and engagement programs for all Vehicle Intelligence products, across the full customer base.
Design and deliver structured customer engagement, including product webinars/releases and regional/virtual user groups.
Own and resolve complex product escalations with clarity, urgency, and a focus on restoring value and confidence.
Act as a structured intake point between customers, CSMs, Reps, and Product, translating field feedback into clear, actionable enhancement requests.
Prioritize and document requirements based on customer impact.
Help manage statewide partnership relationships across agencies of all sizes, including ongoing alignment with Vehicle Intelligence API standards and integration requirements.
Coordinate with internal technical and legal teams to resolve compliance issues as they arise

5+ years in Customer Success, Product Success, Product Engagement, Customer Programs, Program Management, or a related cross-functional role in SaaS, hardware/software, or enterprise technology.
A customer-first mindset and a passion for enablement, making other people better.
Proven ability to design, standardize, and scale tools, templates, and methodologies across teams.
Experience leading cross-product initiatives with multiple stakeholders and competing priorities.
Strong program management skills; you bring clarity, structure, and momentum.
Exceptional presentation, facilitation, and communication skills.
Strong systems-thinking and analytical abilities, with enough data fluency to turn usage patterns into adoption strategy.
Comfort using product usage and customer health data to prioritize which CSMs, reps, accounts, and issues to go after.
Comfort working across products, teams, and levels of the organization without direct authority.

Location: Axon Hub - Scottsdale, Boston, Seattle, Atlanta, or New York, and Arizona-Remote