Product Support Engineer III - ZIA/ZPA
Bangalore, IND · Mohali, IND · Bagmane · Hybrid · Posted Oct 20, 2026
At a glance
- Workplace
- Hybrid
- Location
- Bangalore, IND · Mohali, IND · Bagmane
About the role
- We are looking for a Product Support Engineer III to join our team in a hybrid capacity based in Bangalore, reporting to the Senior Manager, Product Support within our Support department.
- The ideal candidate will function as the highest level of technical support within the TAC, responsible for resolving the most complex and critical issues escalated from Level I and Level II support engineers.
Responsibilities
- Provide second line phone/email consultation to independently debug complex security/network problems
- Interface with Engineering and assist the customer with testing or troubleshooting
- Reproduce customer issues to verify problems and provide feedback to Engineering and Operations teams
- Create entries in our technical support online database to accurately document any incident resolution that is not found in our knowledge base
- Understand the product direction and customer use-cases and provide input on product & code changes through all points of the product cycle
Requirements
- Demonstrated curiosity and active exploration of AI tools, with a proven history of integrating new technologies to enhance daily workflows and augment problem-solving
- Minimum 6-year experience working as Support Engineer/ Sr. Support Engineer supporting networking or web security products
- Experience with operating systems such as Linux, Unix, and Free BSD
- Experience troubleshooting network issues and familiarity with the necessary tools (Ping, Traceroute, MTR etc)
- Expert knowledge of protocols such as HTTP, SMTP, FTP, DNS etc
- Familiarity with Network Protocol Analyzers (tcpdump, Wireshark), Network Security (SSL/TLS, VPNs, Firewall, IDS/IPS), authentication systems (LDAP, MS AD), VPN technologies (IPSec), and scripting (SHELL, Python, Perl)
Preferred qualifications
- Demonstrated ability to leverage AI technologies and workflows to drive measurable operational efficiency
- Hands-on experience with Zscaler products
- Network Security related certifications
Benefits
- Various health plans
- Time off plans for vacation and sick time
- Parental leave options
- Retirement options
- Education reimbursement
- In-office perks
Workplace
- Hybrid capacity based in Bangalore
Skills
- Linux
- Unix
- Free BSD
- Ping
- Traceroute
- MTR
- HTTP
- SMTP
- FTP
- DNS
- Tcpdump
- Wireshark
Show all 15 skills
- SSL/TLS
- LDAP
- IPSec
