Property Management Specialist

Philippines and India (Remote) · India · The Philippines · 2+ years experience · Remote · Posted Oct 19, 2026

At a glance

Pillar Properties is looking for an organized, customer-focused Enhanced Services Specialist II to support its property management operations remotely.
In this role, you will be the first point of contact for prospective residents and current tenants, helping answer questions, coordinate property tours, manage follow-ups, and support leasing and resident service processes.
You will work closely with onsite property teams and internal departments to ensure timely communication, accurate documentation, and a smooth experience for prospects and residents.

Respond to prospect and resident inquiries through email, CRM platforms, and other digital channels with timely, accurate, and professional communication.
Handle incoming inquiries, follow up with prospects, answer initial questions, and schedule virtual, in-person, and self-guided property tours.
Resolve routine resident questions independently and escalate urgent, sensitive, or property-specific issues to the appropriate team.
Maintain accurate records of inquiries, follow-ups, lead statuses, tour outcomes, and leasing activities.
Assist with application follow-ups, documentation, conditional approvals, guarantor workflows, and lease preparation.
Use approved templates and brand guidelines while ensuring all customer-facing communication is clear, accurate, and grammatically correct.
Assist onsite teams with remote administrative tasks, resident communications, package-delivery inquiries, and coordination with relevant teams.
Track key performance metrics, prepare recurring reports, document meetings, and maintain clear records of decisions and action items.
Work with property management, marketing, compliance, maintenance, operations, and IT teams to ensure smooth day-to-day operations.
Identify opportunities to improve response times, workflows, customer satisfaction, and overall operational efficiency.

High school diploma or equivalent; a college degree or coursework is preferred.
At least 2 years of experience in customer service, property management, leasing, call center operations, administrative support, or a related field.
Excellent written English, including grammar, spelling, punctuation, and professional email communication.
Strong verbal communication skills and the ability to handle customer conversations confidently.
Intermediate proficiency in Microsoft Office 365, including Outlook, Word, Teams, and Excel.
Strong organizational skills and the ability to manage multiple communication queues, properties, and deadlines.
Good judgment, empathy, problem-solving skills, and the ability to handle sensitive situations professionally.
Ability to work independently, take ownership of tasks, and follow through without constant supervision.
Comfortable learning new software, following established procedures, and escalating issues when necessary.
Reliable internet connectivity and a professional remote workspace.

Working hours: 1 PM - 9 PM PST
Fully remote, computer-based role involving frequent written communication and virtual meetings
Requires dependable attendance and responsiveness during assigned working hours