Receptionist - 76 Dean Street, Central London
76 Dean St, London W1D 3SQ · 76 Dean Street · 2-3 years experience · Posted Sep 22, 2026
At a glance
- Experience
- 2-3 years experience
- Location
- 76 Dean St, London W1D 3SQ · 76 Dean Street
About the role
- As the Receptionist at Soho House, you will play a crucial role in delivering seamless front-of-house service while supporting the day-to-day coordination of Club operations.
- You will serve as the first point of contact for members and guests, setting the tone for an exceptional and welcoming experience with a strong focus on discretion, efficiency, and elegance.
Responsibilities
- Ensure every member is welcomed by name (if local) and guest is welcomed with open arms and in a hospitable manner.
- Answer high-volume phone lines and calls for restaurant, roof and cinema reservations, general inquiries, and deliveries, messages for members and from employees; among other inquiries.
- Maintain a clean, sanitary and safe work environment, reception area, desk and coat check closet.
- Perform Guest List duties on the floor level, club and/or Rooftop (if applicable).
- Support, redirect and problem solve in real-time to ensure any guest related concerns are addressed and action items have been set.
- Assist guests by checking/ retrieving their coats and/or items they left.
- Build relationships with members and guests and communicate and red flags and positive feedback to management.
- Influence a fun and positive atmosphere by being approachable and professional.
- Assist management with new hires by training Soho Standards and steps of service expected daily.
- Maintain updated knowledge of all facilities, offerings, events, and policies to inform guests confidently
Requirements
- 2–3 years’ experience in a front desk role
- Experience in luxury hospitality or private members clubs
- Strong leadership and team coordination skills
- Excellent verbal and written communication
- Proficient in reservation systems (e.g., Opera, Open Table, or equivalent)
- Calm under pressure and adept at resolving issues with a guest-first mindset
Benefits
- Weekly Pay
- Team meal whilst on shift prepared by our chefs
- Soho Friends Membership
- 50% Team discount on Food & Drink, 7 days a week
- Staff Room Rates
- Health Cash Plan
- Dental Plan
- Birthday Day Off after 1 years continuous service
- Up to 50% Staff Discount on Cowshed & Soho Home
- Free Counselling Sessions
Skills
- Opera
- Open Table
