Regional Support Manager, Northern Europe

Belgium-Remote · Netherlands-Amsterdam · Remote · Posted Sep 22, 2026

At a glance

As the Regional Support Manager, you will drive customer success and technical adoption of Axon products and solutions for the Public Safety and adjacent sectors.
You will act as a dedicated technical expert and liaison between Axon, customers, and strategic delivery partners.

Become the dedicated technical expert across the Axon ecosystem, maintaining deep knowledge of both current and expanding product deployments.
Serve as a technical liaison between Axon, the customer, and any strategic delivery partners.
Follow-up on all requests submitted from customers.
Work with the sales team to support existing customers.
Manage tickets and RMA and work with internal teams from the identify of an issue and through the entire life cycle of the adoption.
Travel may be required, up to 40%, nationally and internationally.
Coordinate and schedule regular calls with existing customers.
Proactively look out for customers’ business, suggesting new and innovative ways to keep them succeeding with Axon products.
Facilitate integration with existing customer platforms.
Installation and commissioning

Fluent Dutch and English written and verbal communication skills is essential.
Tactically focused on managing customer success adoption.
Mission driven mentality, highly motivated, with a drive to execute on tasks.
Strong technical foundation including working knowledge of enterprise networking, SaaS platforms, cloud applications, APIs, identity management, authentication, enterprise software administration, Windows environments, Active Directory / Entra ID, and integration patterns.
The ability to legally live in territory, and travel to other countries as required.
The ability to work with all levels in an organization effectively and build strong partnerships.
Strong computer skills including proficiency in MS Office, CRM, and collaboration tools such as Salesforce and Trello.

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