At a glance
- Experience
- 2+ years experience
- Location
- Ottawa · Montreal
About Clutch
- We’re on a mission to reinvent the way people buy, sell, and own cars. Are you game?
- Clutch is Canada’s largest online used car retailer, delivering a seamless, hassle-free car-buying experience to drivers everywhere. Customers can browse hundreds of cars from the comfort of their home, get the right one delivered to their door, and enjoy peace of mind with our 10-Day Money-Back Guarantee… and that’s just the beginning.
- Named five years in a row to the Globe & Mail’s list of the Top Growing Companies in Canada and also awarded spots on Deloitte’s Technology Fast 50™ and Fast 500™ lists, we’re looking to add curious, hard-working, and driven individuals to our growing team.
- Headquartered in Toronto, Clutch was founded in 2017 and currently services Ontario, New Brunswick, Nova Scotia, British Columbia, and Prince Edward Island. Clutch is backed by a number of world-class investors, including D1 Capital, Canaan, Real Ventures, BrandProject, and Upper90. To learn more, visit clutch.ca.
About the role
- As a Part-Time Retail Advisor (Inbound Field Specialist) at Clutch, you serve as the face of the company during vehicle handovers and appointments, acting as the primary trust-builder and brand representative.
- The role requires delivering exceptional customer service, handling appointments, and inspecting vehicles while supporting overall retail operations.
Responsibilities
- Welcome customers and create a warm, professional, and personal experience from the moment they arrive
- Build genuine connections and understand what each customer needs, going above and beyond to make the experience memorable
- Represent Clutch with confidence, energy, and professionalism, handling questions, concerns, and unexpected situations with patience and good judgment
- Complete customer appointments accurately and efficiently, including required paperwork and thorough notes in customer tracking systems
- Inspect vehicles carefully and document their condition with a sharp eye for detail
- Support teammates and contribute wherever help is needed across Retail Operations
Requirements
- 2+ years of customer-facing experience in retail, hospitality, technology, automotive, or another service-oriented environment
- Valid Ontario G driver's licence
- Clean driver's abstract with no major infractions over the past three years
- Clean criminal background check
- Legally authorized to work in Canada
- Part-time availability with weekday shifts and weekend shifts between 9:00 AM–10:00 PM mall hours
Benefits
- Top-of-market compensation packages with a wage of $24 per hour
