At a glance
- Employment
- Full-time
- Workplace
- Onsite
- Location
- London
About Decagon
- Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
- Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
- We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
- We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the role
- Decagon is looking for a GTM Enablement Manager as a founding member of the GTM Productivity team to help build and scale programs powering the revenue engine.
- This role operates at the center of ramping talent, driving field productivity, and scaling GTM execution by designing and operationalizing high-impact programs.
Responsibilities
- Partner shoulder-to-shoulder with sellers and sales leaders to understand tactical field needs and solve them through training, best practices, tools, assets, and practical interventions.
- Build and scale core enablement programs including onboarding, ongoing development, and role-specific training.
- Drive field performance and readiness by developing training, content, and certifications that improve how teams sell and execute.
- Partner cross-functionally across GTM, Marketing, Product, and Engineering to turn strategy into field execution.
- Adapt and extend programs as the company scales by leveraging AI and new approaches to increase enablement impact.
Requirements
- 7+ years across GTM enablement, sales, or other revenue-focused roles in modern SaaS.
- Strong field and customer-facing experience, ideally having carried a quota, owned customer relationships, or been directly accountable for revenue outcomes.
- Proven ability to earn credibility with sellers, identify tactical needs, and translate them into practical solutions.
- Strong program management and cross-functional skills, with a scrappy, high-ownership mindset.
- Ability to operate effectively in fast-moving, ambiguous environments.
Preferred qualifications
- Experience applying or navigating AI in GTM, sales, or enablement contexts.
- Background building or scaling world-class training programs.
- Experience in a high-growth SaaS or startup environment.
Benefits
- Medical, Dental, and Vision benefits for you and your family
- Life Insurance and Disability Benefits
- Retirement Plan
- Parental Leave
- Fertility and family building benefits through Carrot
- Monthly stipend to support wellness, lifestyle, and work-life balance
- Daily lunches and snacks in the office
- Take what you need vacation policy (UK employees receive 25 days of statutory leave)
Workplace
- In-office company
Skills
- AI
- GTM Enablement
- Program Management
