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Sales Operations Analyst, ADR

illumio

Sunnyvale, California - · 0-2 years experience · Full-time · Onsite · Posted Oct 6, 2026

At a glance

Experience
0-2 years experience
Employment
Full-time
Workplace
Onsite
Location
Sunnyvale, California -

About the role

  • The ADR Operations Analyst is an entry-level role dedicated to supporting the Account Development Representative (ADR) team by optimizing prospecting workflows and pipeline generation. This position focuses on improving day-to-day operations, implementing AI-assisted workflows, and managing the sales technology stack.

Responsibilities

  • Document the end-to-end ADR workflow from lead assignment to qualified meeting.
  • Identify and remove process bottlenecks to improve pipeline quality.
  • Maintain process documentation and enablement materials for the ADR team.
  • Build and maintain outbound cadences and sequence templates in the sales engagement platform.
  • Analyze cadence performance to identify and scale best practices.
  • Manage and optimize the ADR tech stack, including Salesforce, SalesLoft, ZoomInfo, and LinkedIn Sales Navigator.
  • Design and pilot AI-assisted prospecting workflows using tools like Microsoft Copilot.
  • Partner with marketing to review MQL quality and refine lead scoring methodology.
  • Monitor and coordinate re-engagement for stale or stalled opportunities.
  • Serve as the primary point of contact for ADR tool-related questions.

Requirements

  • Bachelor's degree in Business, Marketing, Finance, or a related analytical field.
  • 0-2 years of experience in sales operations, marketing operations, account development, or a related business function.
  • Comfortable with MS Office Suite, including Excel.
  • Strong written and verbal communication skills.
  • Disciplined attention to detail and organizational skills.
  • Ability to prioritize and manage multiple assignments simultaneously.
  • High energy level and passion for operational excellence.

Preferred qualifications

  • Familiarity with CRM or sales engagement platforms such as Outreach or Salesloft.
  • Experience with prospecting data tools such as ZoomInfo.
  • Interest in applying AI tools to business problems.

Workplace

  • 4 on-site days a week in Sunnyvale, CA headquarters.

Skills

  • Salesforce
  • SalesLoft
  • ZoomInfo
  • LinkedIn Sales Navigator
  • Microsoft Copilot
  • Excel
  • MS Office Suite

illumio

Sales Operations Analyst, ADR

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