Sales Team Lead (Member Success)

India, Delhi NCR · India · 3+ years experience · Full-time · Remote · Posted Sep 28, 2026

At a glance

At Tide, we help SMEs save time and money in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions, from invoicing to accounting.
Tide is transforming the small business banking market and now supports over 2 million members globally across the UK, India, Germany and France.
Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data driven decisions to serve our mission: to help SMEs save time and money so they can get back to doing what they love.
Tide facts:
- Tide is available for UK, Indian, German and French SMEs
- Over 2 million members across UK and India

The Sales Team Lead will manage and coach a telesales team in Delhi, India, focusing on the insurance product vertical. This role is responsible for driving sales performance, improving conversion rates, and ensuring high-quality customer experiences through effective team leadership.

Lead and manage a telesales team in Delhi NCR to meet and exceed sales targets and KPIs.
Monitor daily performance, call metrics, and assigned KPIs.
Provide real-time feedback through call monitoring to maintain team performance.
Conduct daily and weekly performance feedback and 1:1 sessions.
Motivate the team through contests, incentives, and positive reinforcement.
Handle escalations and assist with complex queries and sales objections.
Prepare and share daily, weekly, and monthly performance reports with stakeholders.
Assist in recruiting, training, and onboarding new team members.
Collaborate with cross-functional teams including Campaigns, Product, Business Intelligence, and Support.
Ensure team compliance with scripts, regulations, and quality standards.

Minimum 3 years of experience as a Team Leader or Team Manager managing a telesales team for international clients.
Strong knowledge of outbound sales techniques, objection handling, and data analysis.
Excellent communication, interpersonal, sales, and coaching skills.
Result-oriented with a strong track record of meeting and exceeding sales targets.
Familiarity with CRMs, dialers, and call monitoring tools.
Ability to work in a dynamic, fast-paced, and target-driven environment.
Self-starter and highly motivated.