School Membership Specialist
Raleigh · Raleigh-Durham · 3+ years experience · Posted Sep 29, 2026
At a glance
- Experience
- 3+ years experience
- Location
- Raleigh · Raleigh-Durham
About IXL Learning
- IXL Learning is the country's largest EdTech company. We reach millions of learners through our diverse range of products. For example:
- - 1 in 4 students in the United States uses IXL.com
- - Rosetta Stone provides an immersive learning experience for 25 languages
- - Wyzant is the nation's largest community of tutors, covering 300+ subjects
- - Teachers Pay Teachers (TPT) is a comprehensive marketplace for millions of educator-created resources
- Our mission is to create innovative products that will make a real, positive difference for learners and educators and we're looking for passionate, mission-minded people to join us in achieving this goal. We have a unique culture at IXL that fosters collaboration and the open exchange of ideas. We value our team and treat one another with kindness and respect. We approach our work with passion, tenacity, and authenticity. We find it immensely satisfying to develop products that impact the lives of millions and we are eager to have you join our team.
About the role
- IXL Learning is seeking an upbeat, customer-focused, and analytical individual to join the School Membership team.
- The School Membership Specialist supports schools and educators by responding to questions, solving problems, and ensuring an exceptional experience.
Responsibilities
- Clearly explain key product features and benefits to customers through email and phone queues
- Generate quotes for new customers as well as renewal and upgrade quotes for existing customers
- Keep detailed records of new business and renewal activities, as well as customer communications in Salesforce
- Develop a deep understanding of IXL’s products and what sets us apart from competing programs
- Partner with internal teams to drive new business sales, high renewal rates, and ensure a smooth customer experience
- Share ideas and feedback to help streamline and improve workflows
- Submit purchase orders and assist with credit card and check payments
- Deliver outstanding customer service and support to our new and current customers
- Additional projects as assigned
Requirements
- BA/BS Degree
- 3+ years of customer service experience
- Exceptional phone skills
- Comfortable with technology and passionate about bringing technology into the classroom
- Energetic self-starter who thrives in a fast-paced team environment
- Strong written and oral communication skills
- Detail-oriented and exceptionally organized
- Experienced with G Suite, Excel, and Salesforce
Preferred qualifications
- Experience in K-12 education is a plus
Workplace
- Position requires you to be in the Raleigh, NC, area office.
Skills
- Salesforce
- G Suite
- Excel
