Senior Account Manager
London - UK · Manchester - UK · London · Hybrid · Posted Sep 29, 2026
At a glance
- Workplace
- Hybrid
- Location
- London - UK · Manchester - UK · London
About the role
- The Senior Account Manager acts as the primary day-to-day client contact, managing relationships and overseeing the delivery of medium to large projects.
- This role involves strategic planning, financial management, and coaching junior team members while ensuring project momentum and client satisfaction.
- The position requires a leader who can manage both up and down, contributing to business development and internal agency initiatives.
Responsibilities
- Act as the day-to-day client contact, providing status updates and managing client expectations regarding timelines and scope.
- Formulate objectives and strategies for new client work and lead large projects from start to finish.
- Provide counsel to clients and manage challenging conversations or last-minute requests.
- Identify organic growth opportunities within existing accounts and support the new business pitch process.
- Line manage at least one accounts team member, providing coaching, mentoring, and performance management.
- Develop complex budgets for integrated client programmes and track resource usage against budgets.
- Support account leads with invoicing, forecasting, and resourcing tasks.
- Edit writing and presentation materials produced by junior staff.
- Participate in internal agency initiatives and keep abreast of industry insights.
- Maintain a clear understanding of the entire programme strategy across assigned accounts.
Requirements
- Relevant degree in a scientific subject.
- Medical Education experience.
- Excellent business communication skills, including formal and informal writing and presentation.
- Skilled in data communication and development of final documents.
- Experience coaching and mentoring junior team members.
- Proficiency with Microsoft Office tools (PowerPoint, Word, and Excel).
- Track record of high-quality deliverables on schedule and on budget.
- Ability to work independently and under tight deadlines.
Preferred qualifications
- Integrated experience
Benefits
- Generous holiday and paid time off
- Private medical, dental, and vision plans
- Mental wellness coaching and support
- Access to LinkedIn Learning (13,000+ online classes)
- Support in saving for the future
- Free office snacks
Workplace
- Real Hybrid and Regional Teams (Real HART) approach provides flexibility where appropriate.
- For employees within a one-hour commute of an office, in-person attendance is required two days per week.
- Work arrangements may vary by role and location; some positions require regular in-office presence.
- Employees in regions without a nearby office may work remotely with periodic in-person collaboration.
Skills
- Medical Education
- Financial Management
- Strategic Planning
- Business Development
- Data Communication
