At a glance
- Workplace
- Remote
- Location
- Ireland
About the role
- The Senior Benefits Operations Specialist will serve as a subject matter expert for the day-to-day execution and administration of Zscaler’s EMEA benefit programs.
- This role acts as the backbone of the benefits function, managing the employee life-cycle from onboarding to off-boarding with a focus on complex leave cases and benefits concierge services.
Responsibilities
- Lead end-to-end administration for new hire enrollments, leaver processing, and off-cycle qualifying life events.
- Own the monthly benefits-to-payroll data bridge.
- Manage the submission and tracking of insurance claims for disability and sick leave.
- Conduct quarterly headcount audits to ensure 100% data integrity with benefit providers.
- Serve as the senior point of escalation for complex employee inquiries.
- Resolve employee issues within defined SLAs.
- Educate staff on available support options.
- Identify process ambiguities to document solutions in Standard Operating Procedures (SOPs).
- Manage the end-to-end invoice reconciliation process for all vendor billing.
Requirements
- Bachelor’s degree in HR, Business, or a related field, or equivalent practical experience.
- 4+ years of dedicated experience in HR Benefits administration, with an emphasis on benefits operations.
- Technical proficiency in HRIS, payroll systems, and benefit vendor portals.
- Advanced Excel skills for data auditing, payroll reporting, and invoice reconciliation.
- Proven ability to leverage AI technologies and workflows to drive operational efficiency.
- Demonstrated curiosity and active exploration of AI tools.
Preferred qualifications
- Direct experience working within a global, public SaaS or high-growth technology organization.
- Demonstrated ability to operate independently and make sound decisions with minimal guidance in a fast-paced environment.
- Workday experience.
Benefits
- Various health plans
- Time off plans for vacation and sick time
- Parental leave options
- Retirement options
- Education reimbursement
- In-office perks
Workplace
- Remote role based in Ireland.
Skills
- HRIS
- Workday
- Payroll Systems
- Excel
- AI Technologies
