At a glance
- Experience
- 6+ years experience
- Location
- Bangalore
About the role
- As a Senior Business Analyst at Rubrik, you will tackle challenges impacting the growth of the subscription renewals business.
- This team is responsible for providing forecast clarity, scoring renewal growth and retention likelihood, customer analytics, and developing retention action plans.
Responsibilities
- Perform weekly, monthly and quarterly opportunity pipeline analysis, data validation and identify gaps and actions required
- Identify process automation and improvement opportunities and work with cross-functional teams to drive these initiatives
- Communicate regularly on business/team performance, making recommendations based on analysis of key performance areas
- Act on behalf of the leadership (e.g. drive global churn forecasting, identify direct and channel renewal improvements, forecasting mechanics evolution to incorporate customer health insights)
- Support the development and presentation of the business outcomes to stakeholders with a view to assisting them to drive performance in their areas (e.g. churn/upsell attribution etc)
- Provide critical business insights to Customer Success and Sales leadership based on business acumen and data analysis, be able to identify issues, recommend action plans and execute
- Drive culture of continuous improvement on performance, process, automation, and data accuracy
- Generate regular and ad-hoc business analysis for Renewals and Sales Leadership to monitor performance across a range of key business drivers and Renewals Team performance, including direct and partner renewals
- Compare business performance against defined KPIs to identify trends and share key learnings and drive new operational programs
- Analyze data to determine if the customer is “At-Risk” and ensure early engagement and reduce churn
Requirements
- 6+ years overall professional experience
- Self-starter with outstanding problem-solving skills
- Proven track record in juggling through multiple projects and deadlines yet driving them to completion
- Strong business acumen, excellent collaboration and stellar communication
- Experience with Data Analytics and Modelling and ability to work with a degree of independence on data analysis
- Excellent time management skills and ability to manage multiple priorities
Preferred qualifications
- A Bachelor's Degree focused in an analytically rigorous field of study is preferred, a MBA is a huge plus
- Knowledge of Rubrik products and services preferable
Skills
- SQL
- Salesforce
- Clari
- Excel
- Tableau
- Power BI
