Senior Community Manager

Belgrade · 5+ years experience · Hybrid · Posted Oct 20, 2026

At a glance

We are looking for a Senior Community Manager to shape the community strategy for Top Goal, lead player-centric initiatives, and champion our players worldwide.
You will own the community strategy, turn player sentiment and feedback into actionable insights that drive user-centric development, and shape the player community journey end to end.

Own core community platforms (Discord, Facebook Group, Reddit), set KPIs to track and optimize community channel performance
Leverage platform analytics and market trends to optimize channel strategy and guide strategic decision-making
Form and lead moderation teams to maintain quality and enforce Code of Conduct standards, while driving player communications for day-to-day inquiries and time-sensitive live-service incidents.
Translate community feedback into actionable insights to inform feature development and product roadmaps
Build relationships with early advocates and foster community-generated content
Lead official messaging, patch notes, and release communications in alignment with the Marketing and Game teams
Own community content creation, translating technical news and complex features into player-friendly explanations and educational content
Drive community challenges, playtests, giveaways, and events that drive active, long-term participation
Build and manage creator and community ambassador programs from end-to-end

Have a background in Marketing, Communications, Journalism, PR, Psychology, or another related field
Have 5+ years of experience in community management, social media management, customer support field
Have strong copywriting and communication skills with an ability to tailor messages to international audiences
Active gamer with deep knowledge of mobile gaming spaces and social media platforms (Discord, FB, Reddit)
Keep up to date with the latest gaming trends and mobile games
Are passionate about building communities and connecting with end-users

Have previous experience in the gaming industry or with moderation for game titles

This is a hybrid, on-site position based in Belgrade.
Our 3+2 hybrid model remains the standard - Monday to Wednesday in the office, Thursday and Friday are optional remote days.