Senior Customer Success Manager, Enterprise
SG - Singapore · 3-5 years experience · Full-time · Onsite · Posted Sep 23, 2026
At a glance
- Experience
- 3-5 years experience
- Employment
- Full-time
- Workplace
- Onsite
- Location
- SG - Singapore
About AirWallex
- Airwallex is the AI-native financial operating system for a real-time, intelligent economy. More than 676,000 businesses, including McLaren Racing, Qantas, SHEIN, and TikTok, use us, directly or through our platform partners, to run their financial operations or build and monetize financial products of their own.
- We started in Melbourne in 2015 to build the infrastructure global commerce runs on. We're the regulated backbone behind global payments: not by accident, but by design. A decade plus, 85+ licenses, and a financial infrastructure spanning North America, Europe, the Middle East, and Asia-Pacific.
- We're co-headquartered in San Francisco and Singapore, with more than 2,300 people across 27 offices. We hire builders with founder-level energy, people who move fast with good judgment, dig in with real curiosity, and make calls from first principles rather than waiting to be told what to do. Read our operating principles https://www.airwallex.com/en-us/operating-principles to see it in full.
- Job Location: Singapore
- Job Description:
- - In line with the company’s market strategy, achieve growth targets for cross-border payment business, take responsibility for in-depth maintenance of cross-border market clients, and explore clients’ scenario-based potential needs in the field of cross-border finance.
About the role
- Airwallex is seeking a Senior Customer Success Manager, Enterprise to achieve growth targets for the cross-border payment business in line with the company's market strategy.
- The role involves maintaining cross-border market clients, exploring scenario-based potential needs, and collaborating with product and R&D teams.
Responsibilities
- Achieve growth targets for cross-border payment business in line with the company's market strategy.
- Take responsibility for in-depth maintenance of cross-border market clients and explore clients' scenario-based potential needs in the field of cross-border finance.
- Regularly follow up on the Greater China merchants' daily cross-border payment transactions, and understand and report on merchants' operational status.
- Keep abreast of industry policies, trends, and relevant risk control and compliance requirements to promote the development of cross-border business.
- Collaborate with product, R&D, and other teams to collect, organize, and analyze market information, and provide timely feedback and suggestions.
- Efficiently and promptly resolve client issues, including pricing configuration, KYC/KYB, and transaction monitoring.
- Act as an expert to provide support in data analysis and optimization to promote clients' business development.
- Maintain client relationships and explore new business opportunities.
- Drive the optimization or innovation of products, features, and processes.
Requirements
- Detail-oriented, results-driven, with strong communication skills and logical thinking.
- Possess business acumen, able to proactively identify client needs and pain points, and explore business opportunities.
- Strong language expression skills both internally and externally with fluency in Mandarin and English required.
- Strong capabilities in information and data collection, data analysis, and data sensitivity.
- Proactive, passionate, team-oriented, with strong learning ability and resilience under pressure.
Preferred qualifications
- Experience serving large enterprises
