Senior Director, Field Enablement
Remote (USA - San Francisco, CA) · San Francisco · 3+ years experience · Posted Sep 24, 2026
At a glance
- Experience
- 3+ years experience
- Location
- Remote (USA - San Francisco, CA) · San Francisco
About the role
- The Senior Director, Field Enablement will lead a team of enablement professionals to support sales, customer success, and partnership organizations.
- This role involves building and scaling a global enablement function to equip customer-facing teams with the tools and resources needed for a diversifying product portfolio.
- The position focuses on shaping enablement strategy for a high-growth SaaS company to improve team capabilities and productivity worldwide.
Responsibilities
- Develop, execute, optimize, and assess enablement programs in partnership with sales and customer success leadership.
- Gather and share insights from customers, competitors, and the market to enable effective positioning of PagerDuty’s value proposition.
- Drive the creation of learning programs and events that align with overall sales and company strategy.
- Build and maintain an enablement delivery platform for scalable, measurable content and learning resources.
- Collaborate with marketing and product marketing to develop effective sales messaging, tools, and collateral.
- Design and maintain an end-to-end sales onboarding program in collaboration with HR.
- Develop and lead the everboarding process for the sales team to ensure continued development of required behaviors and skills.
- Build out and scale enablement support functions for Customer Success and Partnerships organizations.
- Communicate the enablement strategy, roadmap, and KPIs to stakeholders across global organizations.
- Develop and maintain a library of sales enablement resources, including playbooks, battle cards, and competitive intelligence.
Requirements
- Bachelor's degree in business, marketing, or a related field.
- 10+ years of sales enablement experience or a combination of sales/post-sales, sales training, and enablement roles.
- 5+ years of management experience leading and developing enablement teams.
- Proven track record of building and delivering innovative, strategic sales enablement programs.
- Experience implementing and maintaining content management platforms such as Highspot or Seismic.
- 3+ years of experience in high-velocity, high-growth startup environments, preferably in the SaaS space.
Preferred qualifications
- MBA degree
- Strong understanding of sales methodologies such as Force Management, MEDDIC and forecasting best practices
- Experience with Sales Operations and Salesforce.com
- Proficiency in using sales enablement tools, CRM systems, and content management platforms
- Knowledge of Sales Manager training and sales coaching, particularly for Enterprise sales
- Strong program and project management skills
Benefits
- Competitive salary
- Comprehensive benefits package
- Flexible work arrangements
- Company equity
- ESPP (Employee Stock Purchase Program)
- Retirement or pension plan
- Generous paid vacation time
- Paid holidays and sick leave
- Dutonian Wellness Days & HibernationDuty
- Paid parental leave
Workplace
- Operates a hybrid work model with offices in 8 major cities.
Skills
- MindTickle
- Highspot
- Clari
- Salesloft
- Salesforce
- Seismic
- CRM Analytics
- Force Management
- MEDDIC
