Senior Director, GTM Systems
US · USD 240,600-330,700 · 5+ years experience · Remote · Posted Oct 12, 2026
At a glance
- Experience
- 5+ years experience
- Workplace
- Remote
- Location
- US
- Salary
- USD 240,600-330,700
About LaunchDarkly
- Modern software delivery was supposed to be the foundation for a thriving digital business but reality has proven otherwise. Slow, inefficient development cycles, costly outages, and fragmented customer experiences are preventing developers from building their best software. The LaunchDarkly platform helps developers innovate on new features faster while protecting them with a safety valve to instantly rewind when things go wrong. Developers can target product experiences to any customer segment and maximize the business impact of every feature. And by gradually rolling out new application components, they escape nightmare "big-bang" technology migrations.
- The LaunchDarkly platform was built to guide engineers to the next frontier of DevOps by:
- - Improving the velocity and stability of software releases, without the fear of end customer outages
- - Delivering targeted experiences by easily personalizing features to customer cohorts
- - Maximizing the business impact of every feature through the ability to experiment and optimize
- - Coordinating the release and optimization of software to provide consistent experiences across mobile platforms and device types
About the role
- LaunchDarkly is seeking a Sr. Director, GTM Systems to build and lead an autonomous GTM Systems function within Revenue Operations & Enablement.
- This role will own the vision, architecture, development, product management, operations, and continuous improvement of the systems supporting Sales, Marketing, Customer Success, and Revenue Operations.
Responsibilities
- Define and execute the vision, strategy, architecture, operating model, roadmap, and success metrics for GTM Systems.
- Own the full GTM Systems portfolio, including architecture, development, administration, product and project management, integrations, data, governance, and change management.
- Rebuild the GTM data foundation by establishing scalable account hierarchies, consistent account and contact lifecycles, ownership and handoff processes, lead and contact routing, enrichment, and do-not-contact governance.
- Establish data quality standards, instrumentation, monitoring, and governance for Salesforce and connected systems.
- Rationalize a GTM technology landscape by reducing redundancy, improving utilization of strategic platforms, and defining a long-term ecosystem roadmap.
- Own strategy and governance for Salesforce, Gong, Marketo, LeanData, and the broader GTM application ecosystem, including integrations, vendor management, lifecycle planning, and tool retirement.
- Lead end-to-end product and technical delivery, from discovery and requirements through solution design, development, testing, release, adoption, and continuous improvement.
- Simplify the end-user experience by reducing unnecessary clicks, duplicate data entry, system switching, and time spent searching for key information.
- Apply automation, analytics, and AI to improve routing, data quality, workflow completion, recommendations, and end-user productivity.
- Establish reliable practices for testing, monitoring, incident management, documentation, security, compliance, business continuity, and system lifecycle management.
Requirements
- 10-15+ years of progressive experience in Sales Operations within enterprise SaaS companies
- 5+ years of experience in building and managing high-growth teams, with a proven track record of coaching and developing team members for growth opportunities
- Strong evidence of developing talent and leading an organization to excellence
- Experience with CRMs and productivity tools, including Salesforce, Outreach, Chili Piper, Atrium, Lucidchart, LinkedIn Sales Navigator, CPQ, 6Sense, Gong, etc.
- Experience with reporting, data analytics, and data instrumentation
- Good understanding of Salesforce architecture and ecosystem
- Strong project management expertise in business process alignment and tools implementation
- Strong written, verbal, and presentation skills
- Strong understanding of business process flow and the upstream/downstream impact
Preferred qualifications
- Experience in other Revenue operations functions
Benefits
- Restricted Stock Units (RSUs)
- Health insurance
- Vision insurance
- Dental insurance
- Mental health benefits
Skills
- Salesforce
- Gong
- Marketo
- LeanData
- Outreach
- Chili Piper
- Atrium
- Lucidchart
- LinkedIn Sales Navigator
- CPQ
- 6Sense
