Senior IT Systems Engineer (L3 Support)

Bengaluru, Pune · India · 7-10 years experience · Posted Sep 28, 2026

At a glance

The IT Service Desk L3 Engineer is a senior-level technical role responsible for providing the highest level of internal support and acting as the final escalation point for the IT Service Desk.
This individual will lead complex project implementations, architect secure identity solutions, and ensure the stability of core infrastructure services.
The L3 Engineer works closely with IT leadership to define technical standards, automate workflows, and maintain a high-security posture across all platforms.

Serve as the primary escalation point for complex technical issues from L1 and L2 engineers, ensuring timely resolution and adherence to SLAs.
Architect, implement, and manage enterprise-grade SSO and Identity Provider (IDP) solutions.
Manage and optimize Google Workspace and Administration at an expert level, including advanced security configurations and audit logging.
Serve as the Subject Matter Expert (SME) for the Atlassian suite, specifically Jira Service Management, to streamline IT and business workflows.
Enforce email security standards by configuring and monitoring SPF, DKIM, and DMARC protocols.
Automate user lifecycle management through SCIM, JIT, and other advanced provisioning protocols.
Oversee global Mac OS device management using advanced MDM tools and hardware asset management protocols.
Manage complex storage infrastructure including iSCSI, NFS, and SFTP environments.
Conduct Problem Management to identify root causes of recurring incidents and implement long-term preventative measures.
Lead technical documentation efforts, creating architectural diagrams and high-level knowledge base articles.

Bachelor’s degree in Information Technology, Computer Science, or a related field.
7–10+ years of experience in IT support, system administration, or infrastructure engineering.
Advanced certifications such as Professional Google Workspace Administrator, GCP Cloud Architect, or Atlassian Certified Professional.
Proven track record of managing complex identity migrations and enterprise-level MDM deployments.

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