Senior Manager, Content Operations & QC, LATAM
Mexico City, Mexico City · Mexico City · 7+ years experience · Hybrid · Posted Oct 19, 2026
At a glance
- Experience
- 7+ years experience
- Workplace
- Hybrid
- Location
- Mexico City, Mexico City · Mexico City
About Crunchyroll
- Founded by fans, Crunchyroll delivers the art and culture of anime to a passionate community. We super-serve over 100 million anime and manga fans across 200+ countries and territories, and help them connect with the stories and characters they crave. Whether that experience is online or in-person, streaming video, theatrical, games, merchandise, events and more, it’s powered by the anime content we all love.
- Join our team, and help us shape the future of anime!
About the role
- Crunchyroll is seeking a Senior Manager, Content Operations & QC to own regional content-release readiness for Latin America.
- This role sits at the intersection of Global Programming, Content Operations, Localization/Dubbing Operations, Product, Curation, and regional GTM teams to ensure fans receive the right content, in the right language, at the right time.
- You will oversee operational readiness for subtitled and dubbed releases across LATAM, including schedule accuracy, language availability, metadata and asset readiness, quality-control escalation, and launch monitoring.
Responsibilities
- Own the LATAM content-readiness view across simulcasts, dub drops, catalog launches, and priority title moments, ensuring dependencies, owners, dates, and risks are visible and actively managed.
- Coordinate with Global Programming, Content Operations, and Localization/Dubbing Operations to validate language availability, publishing schedules, holdbacks, delivery status, and market-specific requirements for Spanish LATAM and Portuguese Brazil.
- Establish and maintain a rigorous regional QC process covering subtitle/dub availability, language mapping, metadata, artwork, episode sequencing, playback readiness, and other fan-facing content issues.
- Monitor priority launches, rapidly triage content issues, coordinate escalation paths, and drive issues through resolution with global and regional partners.
- Maintain accurate operational data across systems such as Airtable, content schedules, trackers, and downstream planning tools so regional teams have a reliable source of truth.
- Partner closely with Curation, Lifecycle, Brand, Partnerships, Customer Experience, Product, and GTM teams so marketing plans reflect actual content readiness and changes are communicated early.
- Define clear handoffs, service levels, and operating rhythms between LATAM and global teams; identify recurring failure points and implement scalable improvements.
- Build concise reporting on release readiness, localization status, launch issues, recurring defects, and operational performance to support regional prioritization and escalation.
- Use launch retrospectives and root-cause analysis to improve workflows, reduce recurring defects, and strengthen the fan experience across LATAM.
Requirements
- 7+ years of experience in content operations, media supply chain, streaming operations, localization operations, broadcast operations, or digital media QC.
- Strong understanding of episodic release workflows, subtitles, dubbing, metadata, asset delivery, publishing schedules, and content-quality processes.
- Experience operating across multiple markets and languages, ideally including Spanish LATAM and Portuguese Brazil.
- Strong program-management skills with the ability to manage high-volume release calendars, dependencies, and fast-moving escalations.
- Excellent attention to detail and a strong quality mindset, paired with the judgment to distinguish critical fan-impacting issues from lower-priority defects.
- Experience with operational tools such as Airtable, Jira, CMS/content scheduling systems, spreadsheets, and workflow platforms.
- Strong communication skills and demonstrated ability to work across regional and global teams in a matrixed environment.
- Comfort using data to identify recurring issues, measure operational performance, and improve processes.
Preferred qualifications
- Passion for anime, streaming, entertainment, or fan-first products is highly valued.
Benefits
- Salary plus performance bonus earning potential, paid annually
- Flexible time off policies
- Generous medical, dental, vision, STD, LTD, and life insurance
- Health Saving Account HSA program
- Health care and dependent care FSA
- 401(k) plan with employer match
- Employer paid commuter benefit
- Support program for new parents
- Pet insurance
Skills
- Airtable
- Jira
- CMS
- Content Scheduling Systems
- Spreadsheets
- Workflow Platforms
- Dubbing
- Asset Delivery
- Quality Control
