Senior Manager, GTM Customer Success
Bethesda · Vancouver · Waltham · USD 155,000-175,000 / week · Full-time · Hybrid · Posted Oct 19, 2026
At a glance
- Employment
- Full-time
- Workplace
- Hybrid
- Location
- Bethesda · Vancouver · Waltham
- Salary
- USD 155,000-175,000 / week · Base salary
About ZoomInfo
- ZoomInfo (NASDAQ: GTM) is the Go-To-Market Intelligence Platform that empowers businesses to grow faster with AI-ready insights, trusted data, and advanced automation. Its solutions provide more than 35,000 companies worldwide with a complete view of their customers, making every seller their best seller.
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- ZoomInfo is proud to be an equal opportunity employer, hiring based on qualifications, merit, and business needs, and does not discriminate based on protected status. We welcome all applicants and are committed to providing equal employment opportunities regardless of sex, race, age, color, national origin, sexual orientation, gender identity, marital status, disability status, religion, protected military or veteran status, medical condition, or any other characteristic protected by applicable law. We also consider qualified candidates with criminal histories in accordance with legal requirements.
- For Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. ZoomInfo does not administer lie detector tests to applicants in any location.
About the role
- ZoomInfo is seeking an experienced, energetic and innovative Senior Manager of Strategic GTM Success to join our GTM Success team.
- This role involves helping set the strategy for teams responsible for ensuring customers have a frictionless experience while using GTM solutions.
- You will be responsible for developing and coaching CSMs on strategic account planning, ROI quantification, business impact demonstration, and executive-level engagements.
Responsibilities
- Manage a team of approximately 6 Strategic GTM Success Managers who strategize with and guide our highest-value customers to help achieve their GTM initiatives
- Owns the complete customer success experience for the Strategic Success team, strives to exceed desired service levels, and acts as an escalation point for customer issues when necessary
- Coach GTM Success Managers to take a consultative approach in how they operate, understanding customer goals, use cases, diagnosing challenges, and connecting ZoomInfo’s capabilities to business outcomes
- Act as a clear and transparent communicator, synthesizing broader company and organizational goals down to the team level and holding them accountable for achieving key objectives and performance metrics
- Partner closely with Sales and Account Management on account strategy, upsell/cross-sell motions, and revenue expansion opportunities across the customer base
- Introduces innovative concepts to the organization to improve the customer experience
- Measures, achieves and communicates agreed-upon key performance indicators. Understands and addresses customer experience outliers in real-time
- Provides feedback to GTM and Product teams regarding potential business opportunities and product innovations, based on insights gained through regular interactions with customers
Requirements
- Minimum 5 years experience managing Customer Success teams for a B2B SaaS or technology company, preferably in data/intelligence, revenue operations, or enterprise software, specifically at the Enterprise and Strategic account level
- A track record of coaching teams to engage customers consultatively, asking thoughtful questions, understanding business priorities, and providing recommendations tied to measurable outcomes
- Experience in a solutions consulting or similar advisory environment, or demonstrated success coaching teams to apply a solutions-oriented approach in customer conversations
- Demonstrated ability to translate complex data sets into clear, business-relevant stories and actionable recommendations for the team, customers and stakeholders
- Strong analytical and diagnostic skills - comfortable digging into customer data to identify root causes of risk or underperformance, not just surface-level symptoms
- Ability to understand and articulate complex data products, integrations, and technical workflows
- Strong track record of collaborating with Account Management/Sales teams on revenue expansion and account strategy
- Proven ability to develop and coach teams on VP+ level engagement strategies and C-suite communication
- Technical proficiency across the technologies ZoomInfo integrates with (SFDC, Marketo, HubSpot, Eloqua, Outreach, SalesLoft, Dynamics, and others)
- Strong communication, presentation, and relationship management skills
Benefits
- comprehensive benefits
- variable compensation
- equity
- holistic mind, body and lifestyle programs designed for overall well-being
Workplace
- This is a hybrid position, working a minimum of three days per week from one of our office locations - Waltham MA, Bethesda MD, or Vancouver WA
Skills
- SFDC
- Marketo
- HubSpot
- Eloqua
- Outreach
- SalesLoft
- Dynamics
