Senior Manager, R&D Product Enablement

Boston · Scottsdale · Seattle · Washington-Office · USD 151,714-242,742 · 2+ years experience · Posted Oct 8, 2026

At a glance

As the Senior Manager, R&D Product Enablement, you will own how Axon's product knowledge reaches customers.
You will lead a team of ~8 direct reports, aligned to various Axon product lines, that produces and governs the content customers rely on to understand, adopt, and get value from Axon products.

Own the Product Enablement strategic plan and annual roadmap, bringing a clear point of view on where the function is headed and why
Translate operational work into a coherent narrative told in terms of business impact, including adoption, support deflection, and customer satisfaction
Build and maintain relationships with senior leaders across Product and customer-facing pillars, and represent Product Enablement in strategic planning forums
Establish prioritization frameworks that align content investment to the highest business and customer needs across product pillars
Lead the team responsible for the Help Site, technical documentation, and product knowledge content across Axon's product portfolio
Set quality standards, style guidelines, and standard operating procedures for content creation, review, and maintenance
Own the Release Notes process and governance, including the internal-only Release Notes Hub
Own the sequencing and delivery of localized content, including the Help Site, working with Axon's Localization Center of Excellence and external vendors
Drive responsible adoption of AI tools across content creation, review, and maintenance workflows
Directly manage a team of ~8 direct reports aligned across various product lines

Bachelor's degree or equivalent experience
5+ years of experience in technical documentation, product content, product communications, enablement, or program management
2+ years of experience as a people manager
Experience leading a team of 8 or more direct reports, ideally spanning multiple product lines or content domains
Proven ability to manage multiple workstreams and stakeholders simultaneously in a fast-paced, cross-functional environment
Experience owning content or communications quality standards and governance processes
Experience using project and work-tracking tools and ensuring on-time delivery
Clear, concise, and effective communicator, written and verbal, including with senior stakeholders
Demonstrated ability to partner across teams and hold others accountable to a plan

Experience managing technical writing or documentation teams
Experience leading content for Saas, hardware, or software products
Experience with localization and translation programs, including working with vendors or a Localization Center of Excellence
Hands-on experience applying generative AI tools to content workflows
Experience with release communications for SaaS, hardware, or software products
Experience in a product or customer enablement function
Experience leading teams through organizational change or transition
Experience working with public safety customers