At a glance
- Experience
- 4+ years experience
- Employment
- Full-time
- Workplace
- Hybrid
- Location
- Chicago
About the role
- At Harvey, the Senior Manager, SMB is a second-line leadership role responsible for leading frontline managers, building a world-class team, and owning the regional SMB number.
- The position involves turning early traction into a repeatable, high-performing go-to-market engine across legal and professional services in North America.
Responsibilities
- Lead, coach and develop a team of SMB Sales Managers across North America, driving accountability for net new logo targets.
- Implement and maintain a rigorous sales operating cadence, including seller onboarding, enablement, coaching, pipeline generation, and deal execution.
- Drive the regional sales strategy, including territory design, coverage models, and go-to-market execution.
- Own North America SMB forecasting and pipeline health, providing accurate reporting to senior leadership.
- Hire, coach, and retain top managerial talent; build a strong leadership bench across the region.
- Partner with global SMB leadership to localize and refine the sales playbook for North America markets.
- Develop executive relationships with Harvey’s highest value SMB customers across the region.
- Work cross-functionally with marketing, solutions engineering, legal, and customer success to ensure a cohesive customer experience across the region.
- Represent North America SMB in global planning cycles, headcount discussions, and strategic initiatives.
Requirements
- 10+ years of B2B tech sales experience, including 4+ years managing and developing sales managers or senior individual contributors.
- Demonstrated success leading a regional or multi-market sales organization in a high-growth, early-stage environment.
- Strong track record of selling complex software to enterprise or SMB clients using a consultative, value-based methodology.
- Experience operating across North America markets, with an understanding of regional dynamics, buyer behaviors, and legal industry nuances.
- Exceptional communication and executive presence — able to influence both frontline teams and senior stakeholders.
- Genuine passion for Harvey's mission and a strong interest in how AI is transforming knowledge work and the legal profession.
Skills
- Pipeline Generation
- Territory Design
- B2B Tech Sales
- Value-based Methodology
