At a glance
- Employment
- Full-time
- Location
- Dubai
About the role
- You'll guide new restaurant, ODC and retail partners in the UAE and Kuwait from sign-up to launch.
- You'll coordinate each onboarding step, keep partners informed and help them go live smoothly and on time.
Responsibilities
- Own the onboarding journey for new restaurant, ODC and retail partners, from signed agreement through to launch.
- Complete partner admin setup and coordinate menu or catalogue creation, following up on missing information to keep each launch on track.
- Coordinate tablet delivery, installation and partner training with the relevant internal teams and partner contacts.
- Support partners with admin, menu and catalogue questions, using the communication channel that best suits their needs.
- Investigate complex onboarding issues, coordinate the right resolution and keep partners and internal stakeholders updated until the issue is closed.
- Work closely with Sales and Menu teams to resolve questions relating to newly signed partners, missing content and setup requirements.
- Maintain accurate onboarding trackers, complete a clear handover of live partners to the assigned NPX or Account Manager, and share best practices across the UAE and Kuwait.
Requirements
- Ability to manage partner onboarding or operational workflows independently and take ownership through to completion.
- Strong organisation and prioritisation skills, with the ability to manage multiple partners at different onboarding stages.
- A service-focused and solution-oriented approach to partner questions, operational blockers and escalations.
- Strong attention to detail when reviewing partner information and updating systems, menus, catalogues and trackers.
- Clear written and verbal communication, with the judgement to adapt the channel and level of detail to each partner.
- Confidence working with Sales, Menu, Operations and account management teams across different markets.
- Ability to learn and use CRM, knowledge-base and telephony tools; previous experience with these systems is helpful but not essential.
Skills
- CRM
