At a glance
- Experience
- 4+ years experience
- Location
- Mexico City · Mexico
About Monks
- Monks is the global, digital-first, data-driven, unitary operating brand of S4 Capital plc. With a legacy of innovation and specialized expertise, Monks combines an extraordinary range of global Marketing and Technology Services to redefine how brands interact with the world. Through Monks.Flow, its flagship AI ecosystem for marketing orchestration, Monks transforms marketing into a growth engine, collapsing timelines and connecting brands to culture in real time. By deploying bespoke intelligent agents across disciplines and delivering culturally relevant, high-impact creative and digital solutions, Monks solves key critical business challenges across the entire brand enterprise to help brands sustain long-term impact.
- Monks was named a Contender in The Forrester Wave™: Global Marketing Services, ranks among Cannes Lions' Top 10 Creative Companies (2022-25) and remains the only partner featured in AdExchanger’s Programmatic Power Players list every year (2020-24). Named Adweek’s first AI Agency of the Year (2023) and The One Show’s inaugural AI Pioneer Organization, Monks was also awarded Business Intelligence Group’s 2025 Excellence in Artificial Intelligence Award in both the Organizational and AI Product categories. As a trusted partner to cutting-edge innovators in tech, Monks earned titles such as Optimizely Experimentation Partner of the Year (2025), runner-up for the Adobe Firefly Partner Award (2024), and Workato’s AI Visionary Customer Impact Award (2024). Additionally, Monks achieved a record-breaking number of FWAs and continues to hold the most of any partner.
- We are an equal-opportunity employer committed to building a respectful and empowering work environment for all people to freely express themselves amongst colleagues who embrace diversity in all respects. Including fresh voices and unique points of view in all aspects of our business not only creates an environment where we can all grow and thrive but also increases our potential to produce work that better represents—and resonates with—the world around us.
About the role
- You'll lead day-to-day staffing, placing the right digital talent on the right projects so both the work and the people succeed.
- Working with Production and Operations, you'll look past what a brief asks for to understand what the project actually needs, then cast for it based on the type of person, activities, and expected outcome.
Responsibilities
- Partner with Production and Ops to turn client briefs into clear talent requirements.
- Staff for skills and versatility, not job titles, favoring multidisciplinary talent who can work across mediums.
- Balance critical client work with growth opportunities for our people.
- Solve daily staffing challenges, including last-minute requests, shifting timelines, and competing priorities, while protecting quality and team well-being.
- Build and grow talent pipelines across Latin America.
- Keep capacity and allocation data accurate and up to date.
- Monitor rosters to hit utilization goals, reducing bench time while preventing burnout.
- Optimize external spend, and bring in vetted freelancers quickly when needed.
- Manage freelance contracts and partner with Finance on budgets and onboarding.
Requirements
- 4+ years in a digital agency, in resource management, project management, production, or creative operations.
- Strong understanding of the digital production lifecycle and its disciplines, such as Motion, UX/UI, Strategy, QA, Copywriting, Development, and AI.
- Ability to read a brief or SOW and estimate the talent and effort it requires.
- Experience with resource management tools (Smartsheet, Mavenlink, 10,000ft, or similar).
- Comfort with utilization data and forecasting to support staffing decisions.
- Knowledge of the LATAM digital talent market.
- Clear, confident communication in English, both written and spoken.
Preferred qualifications
- A trusted freelance network
Skills
- Motion
- UX/UI
- Strategy
- QA
- Copywriting
- Development
- AI
- Smartsheet
- Mavenlink
- 10,000ft
