Senior SaaS Operations Engineer
Denver · New York City, NY · San Francisco · USD 132,060-186,444 · 5+ years experience · Hybrid · Posted Oct 16, 2026
At a glance
- Experience
- 5+ years experience
- Workplace
- Hybrid
- Location
- Denver · New York City, NY · San Francisco
- Salary
- USD 132,060-186,444
About the role
- Fastly is searching for a Senior SaaS Operations Engineer to support in-office and remote employees while keeping IT infrastructure running effectively, securely, and up to date.
- This position involves working as part of a distributed team to support operations across global offices and administer enterprise AI platforms.
Responsibilities
- Lead the design, implementation, and maintenance of complex information systems, ensuring high availability, security, and performance
- Proactively identify and mitigate system vulnerabilities and performance bottlenecks
- Lead and mentor a team of engineers, providing technical guidance and support
- Collaborate with cross-functional teams (e.g., product, security) to deliver solutions that meet business objectives
- Administer enterprise AI platforms (Claude, OpenAI, Gemini), including SSO/SCIM, access controls, and license management
- Partner with Security and Legal to review AI connectors and integrations using least-privilege and data-governance principles
- Build AI-assisted automations that reduce manual IT work and improve the employee experience
- Research and recommend new technologies, including emerging AI tools
- Maintain documentation for systems and processes, including AI usage guidelines
- Provide expert-level troubleshooting for critical system issues and help shape engineering best practices
Requirements
- 10+ years in IT support roles, including 5+ years in a senior or lead engineering position
- Deep understanding of system architecture, design patterns, and best practices
- Proven ability to lead and mentor engineering teams
- Strong experience with cloud-based IT environments (Google Workspace, Zoom, Slack, GitHub, Atlassian, etc.), with advanced domain knowledge of Okta
- Hands-on experience deploying or administering enterprise AI tools (Claude, OpenAI, or Gemini), including identity integration and data-handling controls
- Experience with automation and scripting for system administration
- Excellent communication skills, with the ability to convey technical information to technical and non-technical audiences
- Ability to align technology with business objectives and make data-driven recommendations
Preferred qualifications
- Infrastructure-as-code experience (e.g., Terraform, Ansible)
- Experience building with Claude, OpenAI, or Gemini APIs, including agents, MCP servers, or prompt engineering for business workflows
- Experience establishing AI governance practices, such as connector reviews or acceptable-use policies
- Certifications relevant to the role (e.g., Okta Certified Professional, Google Cloud Certified Professional Cloud Architect)
Benefits
- Medical, dental, and vision insurance
- Family planning
- Mental health support along with Employee Assistance Program
- Insurance (Life, Disability, and Accident)
- Flexible Vacation policy
- Up to 18 days of accrued paid sick leave
- 401(k) including company match
- Employee Stock Purchase Program
- 12 paid local holidays
- 12 paid company wellness days
Workplace
- Embraces a largely hybrid model allowing employees flexibility to split time between office and home
Skills
- Google Workspace
- Zoom
- Slack
- GitHub
- Atlassian
- Okta
- Claude
- OpenAI
- Gemini
- Terraform
- Ansible
