Senior Security Technical Account Manager
Denver · New York City, NY · San Francisco · USD 122,280-172,632 · 8+ years experience · Remote · Posted Sep 25, 2026
At a glance
- Experience
- 8+ years experience
- Workplace
- Remote
- Location
- Denver · New York City, NY · San Francisco
- Salary
- USD 122,280-172,632
About the role
- Fastly is looking for a Senior Technical Account Manager focused on Fastly Security products in North America.
- Our Senior Technical Account Managers deliver strategic technical initiatives for our customers in coordination with our Security Solutions teams.
- As a TAM, you will be collaborating with Product Management, Engineering, Support, and Security Research teams to help some of our biggest clients.
Responsibilities
- Serve as the primary security point of contact and trusted advisor for a portfolio of strategic enterprise customers, supporting their security goals and strengthening long-term partnerships between customers and Fastly.
- Build deep relationships with customer security, engineering, and leadership teams, acting as a technical and strategic security advisor at both tactical and executive levels.
- Provide tailored security recommendations aligned to each customer’s infrastructure, application architecture, and business requirements, ensuring effective adoption and optimization of Fastly’s security solutions.
- Act as the voice of the customer internally, advocating for customer needs, priorities, and feedback with Product, Engineering, Support, CSOC, Sales, and Leadership teams.
- Collaborate cross-functionally to drive resolution of complex security issues, escalations, and investigations, ensuring clear communication and timely outcomes.
- Identify opportunities to improve customer experience and team efficiency by driving internal process improvements, automation, and tooling enhancements.
- Design and deliver security workshops, technical deep dives, and enablement sessions tailored to customer needs and threat landscapes.
- Contribute to internal initiatives such as professional services engagements, security programs, or special projects as assigned.
- Coach and mentor junior team members, supporting onboarding, skill development, and knowledge sharing across the team.
- Help create, maintain, and improve internal documentation, playbooks, and best practices to scale the Security TAM function effectively.
Requirements
- 8+ years in customer-facing technical roles (TAM, Sales Engineering, Support, or Professional Services) supporting enterprise customers, ideally in cloud, CDN, or application security environments
- Strong expertise in application and web security, including WAFs, bot mitigation, DDoS protection, OWASP Top 10, and API security
- Solid understanding of the internet and application fundamentals, including HTTP/HTTPS, DNS, TLS, BGP, and modern application architectures
- Proven ability to move from reactive support to proactive security guidance, improving customer security posture and long-term outcomes
- Trusted advisor mindset with strong customer empathy, capable of engaging both technical teams and executive stakeholders
- Excellent written and verbal communication skills; proficiency in English required
- Willingness to travel occasionally for customer engagements
Preferred qualifications
- Familiarity with scripting or automation (e.g., Python, Go, or similar) to improve workflows and efficiency is a plus
- Previous experience in CDN, security, web performance, cloud environments
- Experience working with cloud-native and distributed systems, including containers (Docker), Kubernetes, and microservices
- Proficiency with Configuration Management and IaC tools to automate security deployments
- Experience with AWS, Azure, or Google Cloud
Benefits
- Medical, dental, and vision insurance
- Family planning
- Mental health support along with Employee Assistance Program
- Insurance (Life, Disability, and Accident)
- Flexible Vacation policy
- Up to 18 days of accrued paid sick leave
- 401(k) (including company match)
- Employee Stock Purchase Program
- 12 paid local holidays
- 12 paid company wellness days
Workplace
- This is a remote role and open to candidates residing in the United States.
- This position may require travel as required by your role or requested by your manager.
Skills
- WAFs
- Bot Mitigation
- DDoS Protection
- OWASP Top 10
- API Security
- HTTP/HTTPS
- DNS
- TLS
- BGP
- Python
- Go
- Docker
Show all 15 skills
- Kubernetes
- AWS
- Azure
