Senior Seller Success Specialist
Los Angeles · USD 76,708-119,262 / year · 5-8 years experience · Full-time · Posted Oct 12, 2026
At a glance
- Experience
- 5-8 years experience
- Employment
- Full-time
- Location
- Los Angeles
- Salary
- USD 76,708-119,262 / year
About SHEIN
- SHEIN is a global online fashion and lifestyle retailer, offering SHEIN branded apparel and products from a global network of vendors, all at affordable prices. Headquartered in Singapore, with more than 15,000 employees operating from offices around the world, SHEIN is committed to making the beauty of fashion accessible to all, promoting its industry-leading, on-demand production methodology, for a smarter, future-ready industry.
- Position Summary
- We are seeking a dynamic and detail oriented Senior Seller Success Specialist (official title: Senior Seller Success Specialist II) for our Los Angeles based corporate office. Your primary responsibility is to manage and grow relationships with SHEIN Marketplace selling partners. You will be responsible for identifying opportunities, driving growth, and optimizing the performance of SHEIN's US sellers on the SHEIN Marketplace.
- Job Responsibilities
- - Account Management: Develop and manage relationships with early-stage US sellers on the SHEIN Marketplace platform. Support sellers with product listings and pricing, ensuring their performance metrics align with SHEIN's requirements.
- - Sales Growth: Drive growth by identifying new product opportunities, supporting and executing targeted marketing campaigns, and optimizing product listings. Proactively identify areas for growth and implement strategies to increase seller sales.
About the role
- SHEIN is seeking a dynamic and detail-oriented Senior Seller Success Specialist II for their Los Angeles based corporate office.
- The primary responsibility is to manage and grow relationships with SHEIN Marketplace selling partners.
- This role involves identifying opportunities, driving growth, and optimizing the performance of US sellers on the platform.
Responsibilities
- Develop and manage relationships with early-stage US sellers on the SHEIN Marketplace platform.
- Support sellers with product listings and pricing, ensuring their performance metrics align with SHEIN's requirements.
- Drive growth by identifying new product opportunities, supporting and executing targeted marketing campaigns, and optimizing product listings.
- Leverage dashboards and other internal tools to analyze trends on the marketplace and make data-driven recommendations.
- Work closely with sellers to review cost structures, address pricing issues, and align on market-competitive pricing.
- Coordinate internally to evaluate and support justified pricing exceptions for special cases such as bundles, branded, or limited-edition products.
- Work with US sellers to ensure that customer inquiries and issues are resolved in a timely and satisfactory manner.
- Coordinate cross-functional projects with operations, product, marketing, and finance teams to enhance the seller experience.
- Provide mentorship and guidance to junior team members or peers, sharing best practices in account management and growth strategies.
Requirements
- 5–8+ years of progressive account management or related experience, preferably in e-commerce or marketplace environments.
- Strong analytical and problem-solving skills.
- Proficiency with Excel and/or other business analytic tools.
- Proven ability to lead cross-functional initiatives and collaborate with multiple stakeholders to deliver business results.
- Experience in mentoring, coaching, or guiding team members with strong interpersonal and leadership skills.
- Excellent communication skills, both written and verbal.
- Ability to work effectively in a dynamic and fast-paced environment.
- Comfortable working through ambiguity.
Preferred qualifications
- Bachelor's degree in business, marketing, or a related field
Benefits
- Bonus eligible
- Healthcare (medical, dental, vision, prescription drugs)
- Health Savings Account with Employer Funding
- Flexible Spending Accounts (Healthcare and Dependent care)
- Company-Paid Basic Life/AD&D insurance
- Company-Paid Short-Term and Long-Term Disability
- Voluntary Benefit Offerings (Voluntary Life/AD&D, Hospital Indemnity, Critical Illness, and Accident)
- Employee Assistance Program
- Business Travel Accident Insurance
- 401(k) Savings Plan with discretionary company match and access to a financial advisor
Skills
- Excel
