Senior Strategic Alliances Manager, GSI (Japan)

Japan - Tokyo · Hybrid · Posted Oct 15, 2026

At a glance

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

At NiCE, we are passionate about making the customer experience flow as the global leader in AI-powered customer experience and workforce engagement solutions.
The Senior Strategic Alliances Manager, GSI (Japan) builds NiCE's GSI alliances in Japan, where large systems integrators are central to how enterprises buy and deploy technology.
This high-impact role turns leading Japanese and global systems integrators into a source of joint pipeline and delivery capacity for CXone and Cognigy.

Lead and grow NiCE's strategic alliances with the priority GSIs across Japan, such as NTT DATA, Fujitsu, NEC and Accenture, and agree where joint investment will return the most
Build and sustain executive sponsorship at each priority GSI across customer experience, technology and industry leadership, and run a joint business plan for each with clear targets and regular reviews
Shape and scale a NiCE practice inside the partner: joint solution offerings built on CXone Mpower and Cognigy, certified delivery capacity, and a clear place in the partner's go-to-market
Drive joint pursuit of named accounts, growing partner-sourced and partner-influenced pipeline through SI-led bids, RFPs and co-sell alongside NiCE direct sales
Work with NiCE sales, marketing, product, professional services and customer success to deliver aligned joint campaigns, enablement programmes and delivery quality
Make sure partner-led deployments land well, so customers see value quickly and references follow
Act as the voice of Japan in NiCE's global GSI programme, giving regional insight to alliance leaders in the US, Europe and the rest of APAC and influencing strategy, programme design and investment
Serve as NiCE's internal expert on how each GSI sells and delivers, supporting internal training and account team engagement
Report on performance metrics such as partner-sourced and influenced pipeline, bookings, certified resources and joint wins

Minimum 5 years' experience in strategic alliances, systems integrator partnerships or enterprise channel management
Proven success building joint go-to-market programmes with large systems integrators, including influencing at executive level
Strong understanding of how GSIs make money: services attach, practice economics, utilisation and certified headcount
Ability to influence cross-functional stakeholders and drive alignment across geographies and business units
Exceptional communication, collaboration and relationship-building skills
Self-motivated, proactive and able to thrive in a fast-paced, matrixed environment
Experience working with globally distributed teams across the US, Europe and the rest of APAC
Experience working with Japanese enterprises and systems integrators, and a strong feel for relationship-led selling in Japan
Fluent Japanese and English required

NiCE-FLEX hybrid model enabling flexibility: 2 days working from the office and 3 days of remote work each week