Senior Technical Program Manager
Hybrid · Austin, TX · 5+ years experience · Hybrid · Posted Oct 5, 2026
At a glance
- Experience
- 5+ years experience
- Workplace
- Hybrid
- Location
- Hybrid · Austin, TX
About Cloudflare
- At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.
- At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in.
- Technical Program Manager, Performance and Infrastructure – Engineering PMO
- Cloudflare is seeking a highly skilled, self-motivated Technical Program Manager (TPM) to lead strategic, multi-quarter initiatives within our Performance and Infrastructure organization. As a vital link between Product, Engineering, Capacity Planning, Finance, and Reliability, you will drive a unified strategy from initial conception through to successful execution.
- In this role, you will be deeply involved in gathering requirements, defining deliverables, and reporting on progress. You will manage stakeholder expectations, proactively identify risks and dependencies, and ensure the delivery of predictable, high-impact outcomes.
- The ideal candidate is process-oriented yet remains flexible and iterative. You excel at navigating ambiguous technical challenges, fostering collaboration across teams, and asking the insightful questions necessary to drive stakeholders toward measurable results. This position requires a professional capable of managing complex tradeoffs and coordinating teams across global time zones.
About the role
- The Senior Technical Program Manager will lead strategic, multi-quarter initiatives within the Performance and Infrastructure organization.
- This role acts as a bridge between Product, Engineering, Capacity Planning, Finance, and Reliability teams to drive unified strategy and execution.
- The position focuses on infrastructure efficiency and engineering reliability, requiring a product-minded approach to program management.
Responsibilities
- Lead execution for key initiatives focusing on Infrastructure Efficiency and Engineering Reliability.
- Partner with Product and Engineering leaders to establish goals, metrics, and decision frameworks.
- Maintain program plans, roadmaps, dependency maps, and executive status reports.
- Align cross-functional teams including Product, Engineering, Infrastructure, Capacity, Data, Finance, Ops, and Security.
- Identify tradeoffs, document decisions, and manage escalations to resolution.
- Represent internal technical users and integrate their workflows into program planning.
- Establish fleet-wide reporting for resource usage to inform capacity planning and cost-efficiency strategies.
- Build automations and AI agents to handle routine program administration at scale.
- Lead end-to-end chaos engineering, from test planning and execution to results publication.
- Coordinate readiness reviews, go/no-go decisions, and safe execution of production resilience tests.
Requirements
- BS+ in Computer Science, Information Technology, Engineering, or a related field, or equivalent experience.
- 5+ years of technical program management experience in infrastructure, reliability, performance, data platforms, distributed systems, or large-scale engineering environments.
- Strong technical fluency with infrastructure systems, telemetry/observability, reliability practices (SLO/SLIs), capacity planning, data pipelines, traffic management, progressive rollouts, or blast-radius reduction.
- Proven experience partnering with Product and Engineering to clarify vision, represent internal customer workflows, define use cases, prioritize requirements, and measure success.
- Ability to create realistic project plans, manage dependencies, and oversee execution to meet commitments.
- Excellent communication skills with the ability to tailor technical complexity for diverse audiences.
- Experience working across multiple time zones and multiple cross-functional teams.
- Fluent with Confluence, Jira, dashboards, and project planning tools.
- Hands-on experience or strong competency in leveraging AI productivity tools and development platforms to automate routine program administration.
- Experience with various development and delivery methodologies (Agile, Waterfall, Kaizen, Scrum, or hybrid approaches).
Workplace
- Hybrid role based in Austin, TX.
- Applicants may be asked to attend an in-person interview at a Cloudflare office or hub.
Skills
- Confluence
- Jira
- AI Productivity Tools
- Infrastructure Systems
- Telemetry
- Observability
- Capacity Planning
- Data Pipelines
- Traffic Management
- Agile
- Waterfall
- Kaizen
Show all 13 skills
- Scrum
