Senior User Researcher
US-WA-Bellevue · US-CA-Menlo Park · 5+ years experience · Full-time · Hybrid · Posted Oct 1, 2026
At a glance
- Experience
- 5+ years experience
- Employment
- Full-time
- Workplace
- Hybrid
- Location
- US-WA-Bellevue · US-CA-Menlo Park
About the role
- The Senior User Researcher will shape product development and customer experience by partnering with product, design, engineering, and marketing leads.
- This role requires deep research craft, business judgment, and fluency with AI to inform product priorities and go-to-market decisions.
Responsibilities
- Partner with product, design, engineering, and marketing leads to set priorities.
- Become an expert on customer needs, goals, product areas, and business objectives.
- Lead qualitative and quantitative research using appropriate methods and rigor.
- Make product and go-to-market decisions alongside partners.
- Work through tradeoffs, build alignment, and carry decisions through launch and adoption.
- Combine customer research, product usage data, and prior findings to identify opportunities.
- Identify where AI can strengthen research and apply it deliberately.
Requirements
- 5+ years of industry user research experience.
- Deep experience across qualitative and quantitative methods.
- Track record of earning the trust of cross-functional leads.
- Experience connecting customer needs to product and business goals.
- Experience using product usage data alongside primary research.
- Examples of AI applications put into practice in research work.
- Ability to follow company confidentiality and security standards for handling sensitive data.
Skills
- AI
- Quantitative Research
