Shift Lead, Fusion Center Analysts
Las Vegas, NV · USD 75,000-90,000 / year · 2+ years experience · Full-time · Onsite · Posted Oct 9, 2026
At a glance
- Experience
- 2+ years experience
- Employment
- Full-time
- Workplace
- Onsite
- Location
- Las Vegas, NV
- Salary
- USD 75,000-90,000 / year
About the role
- The Fusion Center Analyst Shift Lead actively manages and engages in the operational uptime of robotaxi and test fleets.
- This hands-on leadership role involves directing a team of Fusion Center Analysts to meet Service Level Agreements, maintaining productivity, quality, and safety standards.
Responsibilities
- Lead a team of Fusion Center Analysts to ensure they meet Service Level Agreements and company standards.
- Maintain productivity, quality, and safety standards for both the robotaxi and test fleet for all operating hours.
- Perform live troubleshooting of hardware and software issues, interface with operators, capture details in Jira, and report back to the Fleet Support Engineering team.
- Act as a player/coach regularly and serve as the first point of contact to support service escalations.
- Perform initial diagnosis and troubleshooting by analyzing telemetry data, identifying potential root causes, and implementing preliminary diagnostic procedures.
- Escalate unresolved issues and ensure timely intervention by higher-level teams.
- Capture detailed records of troubleshooting steps, findings, and solutions to inform future training and system improvements.
- Utilize data analytics tools to identify recurring issues, predict potential problems, and proactively implement preventive measures.
- Collaborate with diverse stakeholders, providing clear and concise updates to passengers, operators, engineers, and management teams.
- Uphold a safety-centric, inclusive, and open-communication culture and conduct written and oral performance feedback with direct reports at regular intervals.
Requirements
- 6+ years of experience working in a high-level collaborative environment and promoting a teamwork mentality
- 2+ years of experience in technical troubleshooting, ideally within the automotive or transportation industry
- Proven ability to problem-solve and improve operational efficiency
- Experience working in a complex technical environment
- Proactive mindset and resourcefulness
- Strong written and verbal communication skills to coordinate with team members and management and explain technical issues
- Strong analytical and problem-solving skills with the ability to think critically under pressure
- Demonstrated proficiency in data analysis and interpretation
- Strong commitment to safety and adherence to strict quality standards
- Bachelors degree
Preferred qualifications
- 3+ years of autonomous vehicle industry or operations experience
- Experience with electric vehicle technology
- Experience with remotely supporting vehicle troubleshooting & experience with vehicle hardware
- Experience with Linux & Python-based programming systems for fleet-level data processing
- Experience with software that interfaces with hardware
Skills
- Jira
- Linux
- Python
