SMB Account Manager

Vancouver · CA - BC - Remote · CAD 75,712-113,568 · 2-3 years experience · Remote · Posted Oct 8, 2026

At a glance

Join the Square Account Management team and help our merchants grow their business through product education, business advice, and introducing new features.
You will be responsible for nurturing relationships and finding creative ways to make Square products work for a complex array of customers.
You will identify ways to expand collaboration with customers and act as an internal advocate for decision makers in your book of business.

Be responsible for growing and retaining a multi-million dollar GPV customer base
Understand customer needs to help achieve their business goals through Square
Cross sell and upsell products and features by discovering customer leads
Effectively and strategically address customer concerns and issues
Help grow our managed accounts program
Work with our Sales, Support and Product teams to make sure customers have the best possible experience across all aspects of Square
Support account management peers by taking on a product specialization, becoming an expert on a product or process, and delivering feedback to PMs

2 - 3 years experience in Sales/Account Management or a related field, or equivalent experience in Ops or Food & Bev management
Experience discovering and closing sales opportunities and building client relationships
Experience successfully managing a pipeline to achieve revenue targets
Strong interest in business operations and strategy
Excellent organizational, analytical, written, and verbal communication skills
Passion and knowledge about how new technologies can help better serve small and medium size businesses
Entrepreneurial spirit
Experience with Salesforce, CRM ideally
A BA/BS or relevant experience
Located in the Western Provinces of Canada