At a glance
- Experience
- 4+ years experience
- Workplace
- Remote
- Location
- US, Remote · Remote
About the role
- As a Technical Solutions Engineer at DigiCert, you will combine technical expertise with strong sales acumen to identify, qualify, and close new business opportunities across a defined portfolio of customer and partner accounts.
- You will collaborate closely with customers, partners, and Account Managers to deliver business value, conduct demos and POC/Vs, and contribute to the success of bids and tenders.
- Acting as a trusted technical advisor, you will provide end-to-end technical and business value guidance before and during the sales cycle.
Responsibilities
- Conduct technical discovery calls to understand customer requirements, pain points, and existing infrastructure.
- Lead or participate in product demonstrations, showing how solutions meet client-specific needs.
- Translate complex customer requirements into actionable technical solutions or configurations.
- Assist with scoping customer environments to recommend best-fit products or services.
- Create technical documentation, architecture diagrams, and integration guides for customer engagements.
- Deliver engaging technical presentations that deliver business value to external stakeholders and customers.
- Design customized technical solutions based on client needs, often involving product configuration, integration planning, and API usage.
- Collaborate with product and engineering teams to validate feasibility or escalate edge-case needs.
- Support the preparation and delivery of RFP/RFI responses, technical questionnaires, and bid documentation.
- Partner with Account Executives and Customer Success Managers to align technical value with customer goals.
Requirements
- Degree in Computer Information Systems, Computer Science, Cybersecurity, or a related technical field.
- 4+ years’ experience as an SE or technical salesperson, or equivalent and applicable experience as a product manager, engineer, tech support agent or administrator of enterprise-grade or IT/IS software.
- General knowledge or background in IT and/or IS in engineering, administration or support roles.
- Familiarity with cryptographic principles, digital certificates, and PKI concepts.
- Knowledge of cloud platforms and container technologies like Kubernetes.
- Experience or familiarity with ServiceNow, GitHub, and REST API integrations.
- Hands-on exposure to scripting and automation using Bash, PowerShell, Python, or similar languages.
- Experience with DevOps and infrastructure automation tools.
- Strong communications, interpersonal and presentation skills, in both written and verbal formats.
- Fluency in English.
Preferred qualifications
- Cybersecurity certifications (CISSP, GSEC, CCSP, etc.).
- Hands-on experience with certificate management and cryptographic tools.
- Familiarity with code signing, load balancers, and secure key storage.
- Understanding of SSO, SAML, OpenID authentication methods.
- Strong analytical and problem-solving skills with a proactive security mindset.
Benefits
- Competitive compensation and comprehensive health, dental, and vision coverage
- Retirement savings programs with company matching (401(k) or RRSP)
- Generous paid time off, including holidays, and vacation
- Paid parental leave and family support benefits
- Life and disability coverage
- Flexible spending and health savings options (where applicable)
- Health and wellness support, including gym reimbursement and wellness programs
- Employee Assistance Program with 24/7 confidential support for employees and families
- Education assistance and professional development opportunities
- Access to LinkedIn Learning and continuous learning resources
Workplace
- Expected Travel is 20-25%
Skills
- Kubernetes
- ServiceNow
- GitHub
- REST API
- Bash
- PowerShell
- Python
- Terraform
- Ansible
- Puppet
- Chef
