Solutions Strategy & Operations Manager
San Francisco · New York · Austin · Full-time · Onsite · Posted Oct 19, 2026
At a glance
- Employment
- Full-time
- Workplace
- Onsite
- Location
- San Francisco · New York · Austin
About the role
- The Solutions Strategy & Operations Manager will help build the operating system for Customer Success and Solutions teams.
- This role begins as a generalist supporting Solutions Architect, Field Engineering, and Forward Deployed Engineering functions with a path to own a specific business unit end-to-end.
- The position requires a strategic thought partner and hands-on operator to build systems, models, and processes that run on real data.
Responsibilities
- Establish key metrics and compensation models
- Evaluate performance of the business, drivers and trends, and guide targeted action plans
- Build, refine and optimize headcount and capacity models to ensure we make the right investments
- Build, refine and optimize segmentation and coverage modeling to ensure we deliver the right service model that ultimately leads to revenue growth
- Build and operationalize frameworks such as health signals, customer maturity models and corresponding playbooks that drive usage and growth
- Build and operationalize dashboards that surface the right KPIs and insights at the right time to drive action across all levels of the organization
- Build and operationalize an end-to-end operating cadence for the leadership team to support fast, informed decision-making
- Serve as a trusted advisor to the leadership team; You can think big picture and also lean in to figure out how to get things done iteratively
- Partner closely with cross-functional stakeholders in RevOps, Go to Market, Finance and more to bring concepts to life rapidly, and iterate and evolve together
- Incorporate a global mindset into your work, taking into account local nuances and input and ensuring global plans stick regionally
Requirements
- Experience in Sales or Customer Strategy and Operations
- Experience with pre-sales (e.g. sales engineering), direct sales and technical services teams
- Builder mindset - you are comfortable building from the ground-up and are adept at flexing between launch and iterate vs. going deep
- Strong analytical and modeling skillset
- Strong operations mindset - you have an eye for critical foundations such as capacity modeling, staffing, planning and process
- Excellent stakeholder management skills, comfortable operating across levels and audiences to get things done
- Strong project management skills, you can clearly outline what needs to happen and know how to keep your team informed and engaged
Preferred qualifications
- Consulting, finance and/or data science background
- Customer-facing experience
- Experience in Business Operations, Sales or Services strategy & ops
- Experience with company strategy such as localization, pricing, etc.
- Experience with consumption based pricing
- Experience with customer frameworks such as health scores and maturity models — but with an open-mindedness to evolve them to meet our business needs
