Sr. Operations Specialist – Launch Team

Remote · USD 125,000-170,000 / year · 3+ years experience · Full-time · Remote · Posted Oct 2, 2026

At a glance

Skydio is seeking a Readiness Specialist to get dock customers from signed opportunity to a running program.
You will own a book of accounts within a region, project managing each customer through everything that has to be true before a dock flies.

Own a book of dock accounts within your region and run the weekly customer cadence, readiness record, and risk tracking on every one, from opportunity through clean handoff to Customer Success.
Build the working relationships that move a launch: the customer's program manager, facilities and IT staff, procurement, and legal on the outside, and Account Executives, Solutions Engineers, Deployment, and Customer Success on the inside.
Lead site surveys and make-ready planning, including rooftop and site assessments, power and mounting, and RF, LTE, and network readiness with the customer's IT and network administrators.
Drive the non-technical path to launch: waivers and BVLOS approvals, policy and data retention, council or board authorization, and pilot staffing and training.
Hold the line on readiness gates by verifying deployment prerequisites before a dock ships and escalating early through the AE, SE, or leader when necessary.
Cover for other specialists in your region during absence or surge.
Turn what you see across launches into playbook improvements and prioritized, defensible feedback for Product and Engineering.

3+ years in a customer-facing project management, implementation, deployment, or operations role.
Experience managing a portfolio of concurrent projects with timelines, dependencies, and outside stakeholders you do not control.
Familiarity with Drone as First Responder concepts of operation and dock based remote operations.
Comfort working with public sector and enterprise customers, including their IT, facilities, procurement, and legal teams.
Highly organized with strong attention to detail, and disciplined about keeping the system of record current.
Excellent written and verbal communication.
FAA Part 107 Certificate, or the ability to obtain one within 60 days of hire.
Ability to travel 50 to 60% of the time.
Ability to lift up to 60 lbs unaided.
Comfortable working outdoors, at height, and performing physical tasks including climbing ladders.

Prior public safety service, or experience standing up a Drone as First Responder program on the agency side.
Experience supporting an agency through a public approval process, such as council or board authorization, public comment, or privacy and data retention policy.
Familiarity with site survey, RF and LTE assessment, and network readiness for fixed installations.
Familiarity with grant funding pathways and cooperative purchasing vehicles used by state and local agencies.
Working knowledge of Salesforce, Palantir, Databricks, or equivalents.

Travel of 50 to 60% is required to support site surveys, customer engagements, deployments, team onsites, and company events.