Staff Product Manager, Post-Checkout Experience

Bay Area, CA · US - CA - San Francisco City - Remote · 6+ years experience · Remote · Posted Oct 6, 2026

At a glance

Square is seeking a Staff Product Manager to own the post-checkout customer experience across food ordering and retail ecommerce.
The role involves building customer experiences and seller tools for pickup, delivery, and shipping to help businesses build trust and retain customers.
You will own the journey from the moment an order is placed through its arrival and any subsequent support needs.

Own the strategy and priorities for Square’s post-checkout customer experience across food ordering and retail.
Bring the work together by connecting efforts across Square and external partners, resolving competing priorities, and ensuring a consistent customer experience.
Design and define user experiences closely with design and engineering to shape key customer journeys from order tracking to support.
Help the team scale through automation by using AI and other tools to connect and automate repeatable work across research, analysis, prototyping, and development.
Set the quality bar and guide important decisions by evaluating product ideas and AI-generated work against real customer scenarios.
Prototype and ship improvements using AI tools to build working prototypes, test them with customers, and contribute changes through pull requests using GitHub.
Own outcomes by following work through launch, measuring customer feedback and data, and guiding ongoing improvements based on signals like satisfaction and repeat purchases.

6+ years of product management experience.
Consumer product judgment with a history of shipping customer-facing products at scale that make complicated things feel simple.
Hands-on building with AI to build working prototypes, automate recurring work, and test ideas.
Experience using GitHub and other tools to make changes and submit pull requests.
Demonstrated taste and craft through close collaboration with design to achieve a high bar for quality.
Experience setting product direction, turning it into clear priorities, and making thoughtful tradeoffs.
Strong customer research and analytical judgment using customer conversations, research, and behavioral data to guide decisions.