Staff Program Manager – Product Operations & NPI

Santa Clara · San Jose · USD 164,000-205,000 · 8+ years experience · Hybrid · Posted Oct 7, 2026

At a glance

We are looking for a Staff Program Manager – Product Operations & NPI to join the Product Management department.
This role offers an opportunity to champion innovation and make a significant mark on the planning and product roadmap at Zscaler.
The position involves delivering never-before-seen capabilities in threat prevention, visibility, scalability, and business enablement.

Leading and orchestrating the execution of multiple product development and launching programs to ensure timely delivery and high-quality outcomes.
Acting as a central liaison for cross-functional alignment, addressing program risks, and resolving bottlenecks proactively to maximize the impact of Zscaler Product Innovation for internal/external stakeholders as well as sales/technical teams.
Providing consistent updates to senior leadership and cross-functional stakeholders to ensure alignment on objectives and milestones.
Optimizing operational processes to improve collaboration, scalability, and organizational impact.
Fostering a culture of iterative improvement by ensuring feedback is integrated into process refinements.

Demonstrated curiosity and active exploration of AI tools, with a proven history of integrating new technologies to enhance daily workflows and augment problem-solving.
8+ years of experience in Product Operations, Program Management, or NPI; preferably in SaaS or cybersecurity industries.
Demonstrated ability to manage complex new product introductions and programs via strong cross-functional coordination skills with exceptional communication.
An exceptional communicator skilled in aligning cross-functional stakeholders while providing clear updates to senior leadership.

Proven ability to leverage AI technologies and workflows to drive measurable operational efficiency.
A strategic thinker, focused on business outcomes, with a proven ability to orchestrate complex programs from inception to delivery while being an advocate for continuous improvement.
A proactive problem-solver who identifies and mitigates risks, efficiently resolving bottlenecks to ensure program success while continuously supporting Zscaler Practice.