Starlink Customer Success Manager, Africa
Hawthorne · Bastrop, TX · Redmond, WA · 5+ years experience · Hybrid · Posted Oct 9, 2026
At a glance
- Experience
- 5+ years experience
- Workplace
- Hybrid
- Location
- Hawthorne · Bastrop, TX · Redmond, WA
About the role
- As a Customer Success Manager, Africa, you will own a book of existing reseller customers and be responsible for growing the business with them.
- You will build strong commercial relationships, identify opportunities to expand their use of Starlink, and work through the issues that stand in the way of growth.
Responsibilities
- Own assigned Africa accounts from contract signature through onboarding, activation, day-to-day management, and long-term growth as the primary customer contact
- Hit revenue targets on time by tracking readiness, shipments, activations, and payments, and by raising risks early when dates or dollars may slip
- Keep internal systems current so account status, risk, and opportunity are visible in one place
- Monitor account health, including contract compliance, KPI performance, invoicing and tax, logistics, and the customer relationship, to prevent delayed cash or churn
- Set clear expectations with customers and partners on what SpaceX can and cannot commit to on timing and delivery
- Build account plans that define current state, a healthy account, and the next dollar of revenue
- Identify expansion, additional sites or kits, and new ways customers can use Starlink
- Facilitate leadership business reviews that connect Starlink performance to customer results
- Bring customer feedback into SpaceX and work with engineering, support, finance, and operations to reduce errors across accounts
- Help shape how we operate in Africa, including country-level priorities, onboarding, and growth
Requirements
- Bachelor’s degree in engineering, business, or a related field, OR high school diploma / equivalency certificate and 6+ years of professional experience in account management, customer success, business development, operations, or a technical customer-facing role
- 5+ years owning a defined book of business with accountability for customer health and revenue (retention, realization, expansion, or collections), not just project delivery
- 5+ years supporting customers on a technical product or service
- Professional fluency in English (written and spoken)
Preferred qualifications
- Experience working in Africa, including multi-country accounts, local billing or tax, regulation, or selling through partners
- Professional fluency in French, Portuguese, or Arabic
- A track record of growing revenue inside existing accounts, such as expansion, additional sites, or new ways the customer uses the product
- Experience running several complex workstreams at the same time and delivering them on tight timelines
- Strong written and verbal communication, with the ability to work clearly with executives, operators, and finance
- Experience with telecommunications, satellite, networking, or similar infrastructure sold to enterprise or government customers
Workplace
- Willing to work early mornings, evenings, and weekends as needed for Africa time zones and critical milestones
- Willing to travel across Africa as needed
