Starlink Customer Success Manager, Latin America

Bastrop, TX · Hawthorne · Redmond, WA · 5+ years experience · Hybrid · Posted Oct 9, 2026

At a glance

Starlink is delivering high-speed, low-latency internet around the world, and Customer Success acts as the post-sale owner of the customer relationship.
This role involves managing a book of enterprise accounts in Latin America from contract signature through onboarding, activation, payment, and long-term growth.

Own assigned Latin America accounts from contract signature through onboarding, activation, day-to-day management, and long-term growth as the primary customer contact.
Hit revenue targets on time by tracking readiness, shipments, activations, and payments, and by raising risks early when dates or dollars may slip.
Keep internal systems current so account status, risk, and opportunity are visible in one place.
Monitor account health—including contract compliance, KPI performance, invoicing and tax, logistics, and the customer relationship—to prevent delayed cash or churn.
Set clear expectations with customers and partners on what SpaceX can and cannot commit to on timing and delivery.
Build account plans that define current state, a healthy account, and the next dollar of revenue.
Identify expansion, additional sites or kits, and new ways customers can use Starlink.
Facilitate leadership business reviews that connect Starlink performance to customer results.
Forecast retention and revenue for the book so leadership can plan against a real number.
Bring customer feedback into SpaceX and work with engineering, support, finance, and operations to reduce errors across accounts.

Bachelor’s degree in engineering, business, or a related field, OR high school diploma / equivalency certificate and 6+ years of professional experience in account management, customer success, business development, operations, or a technical customer-facing role.
5+ years owning a defined book of business with accountability for customer health and revenue (retention, realization, expansion, or collections), not just project delivery.
5+ years supporting customers on a technical product or service.
Professional fluency in Spanish (written and spoken).
Willing to work early mornings, evenings, and weekends as needed for Latin America time zones and critical milestones.
Willing to travel across Latin America as needed.
Must be a U.S. citizen, U.S. lawful permanent resident, Refugee, or Asylee, or be eligible to obtain required authorizations from the U.S. Department of State to conform to ITAR requirements.

Experience working in Latin America, including multi-country accounts, local billing or tax, regulation, or selling through partners.
A track record of growing revenue inside existing accounts, such as expansion, additional sites, or new ways the customer uses the product.
Experience running several complex workstreams at the same time and delivering them on tight timelines.
Strong written and verbal communication, with the ability to work clearly with executives, operators, and finance.
Experience with telecommunications, satellite, networking, or similar infrastructure sold to enterprise or government customers.

Position requires willingness to work early mornings, evenings, and weekends as needed for Latin America time zones.
Position requires willingness to travel across Latin America as needed.