At a glance
- Experience
- 5+ years experience
- Workplace
- Remote
- Location
- Remote
About the role
- This position is needed to sell into high value prospects and customers, playing a key role in further growing the business across EMEA with a particular focus on Northern Europe.
- The candidate will be responsible for managing fast growing customers in the region, focusing mainly on product cross- and up-sell, revenue growth, and sourcing net new opportunities within a set of accounts.
Responsibilities
- Servicing the fastest growing customers in the region.
- Growing our revenue and share of wallet within your key account list.
- Opening doors to the purchase of Twilio’s products and services - including voice, messaging, email, contact centre, account security software.
- Maintaining the highest levels of customer satisfaction.
- Create pricing proposals, negotiating terms and managing the contract process.
- Selling solutions to a technical and business audience.
- Building trust and mutual respect with technical customers and peers.
- Thinking outside of the box and having extraordinary interpersonal and communication skills to make complex contractual, technical, and financial details sound simple.
- Balancing challenging priorities and handling multiple projects/deals at the same time.
Requirements
- 5+ years of Account Management/Sales experience covering selling and closing complex technical solutions to a large customer base.
- History of working with accounts ranging from large multinational enterprise customers to Digital Natives.
- Experience building and maintaining relationships up to C-suite.
- Demonstrated success by achieving quota on a consistent basis.
- Track record of Account Management experience and a solid understanding of how to cross and upsell solutions within a mature customer base.
- A solid understanding of financial reporting within a direct customer base - Revenue tracking
- Experience selling both to a business and technical stakeholders.
Benefits
- competitive pay
- generous time off
- ample parental and wellness leave
- healthcare
- a retirement savings program
Workplace
- Remote-first work environment.
- Approximately 25% travel is anticipated to help you connect in-person in a meaningful way.
