Strategic Account Manager, SME - France

FR - Paris · 5+ years experience · Full-time · Posted Sep 23, 2026

At a glance

Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 250,000 businesses worldwide – including Brex, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale.
Proudly founded in Melbourne, we have a team of over 2,300 of the brightest and most innovative people in tech across 27 offices around the globe. Valued at US$11 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If you’re ready to do the most ambitious work of your career, join us.

The Strategic Account Manager will be a founding member of the Airwallex team in France, focused on scaling high-growth SME accounts.
The role involves driving expansion, maximizing Net Revenue Retention (NRR), and ensuring deep product adoption across a portfolio of 50+ SME accounts.
The position acts as a bridge between customers and product teams to translate client needs into innovative solutions.

Drive upsell and cross-sell strategy for your portfolio to exceed quarterly expansion targets and revenue KPIs.
Become a power-user of the Airwallex platform and act as a product advisor, recommending optimal API configurations or feature sets.
Manage a high-volume portfolio of 50+ accounts, implementing a structured framework to identify and capitalize on growth opportunities.
Partner with Product and Engineering to translate customer requirements into actionable product roadmaps.
Advocate for client needs in the French market.
Help build and refine the Account Management playbook for France, ensuring scalable onboarding and activation processes.
Proactively monitor account health and product usage metrics to mitigate churn and ensure long-term platform loyalty.

Native or bilingual fluency in French and professional proficiency in English.
At least 5 years of Account Management or Sales experience managing SME or Mid-Market portfolios.
Deep understanding of Fintech or Payments (card issuing, acquiring, FX, or global payment rails).
Proven track record of meeting and exceeding sales or upsell targets.
Strong operational rigor with the ability to multi-task and prioritize across 50+ accounts.
Product-first mindset and comfortable discussing API documentation, payment flows, and technical integrations with CFOs and technical stakeholders.

Self-starter with a problem-solving mindset and a passion for building new markets from the ground up.
Experience advocating for customer needs to influence product development.
Prior experience in a fast-growing or startup fintech environment.
Demonstrated ability to navigate complex customer portfolios and prioritize for greatest impact.