At a glance
- Workplace
- Remote
- Location
- Remote
About Nice
- NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
- Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
- NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
About the role
- This high-impact role owns NiCE's alliance with Deloitte across the UK and Ireland, turning a strategic relationship into a repeatable engine for joint pursuits.
- You will shape and scale a NiCE practice inside the partner, focusing on joint solution offerings, certified delivery capacity, and customer transformations.
Responsibilities
- Lead and grow NiCE's strategic alliance with Deloitte in the UK and Ireland, aligning local execution with the global Deloitte relationship and NiCE's global GSI strategy.
- Build and sustain executive sponsorship at Deloitte across customer experience, technology and industry leadership, and run a joint business plan with clear targets and regular reviews.
- Shape and scale a NiCE practice inside the partner: joint solution offerings built on CXone and Cognigy, certified delivery capacity, and a clear place in the partner's go-to-market.
- Drive joint pursuit of named accounts, growing partner-sourced and partner-influenced pipeline through SI-led bids, RFPs and co-sell alongside NiCE direct sales.
- Work with NiCE sales, marketing, product, professional services and customer success to deliver aligned joint campaigns, enablement programmes and delivery quality.
- Make sure partner-led deployments land well, so customers see value quickly and references follow.
- Act as the voice of UKI in NiCE's global GSI programme, giving regional insight to alliance leaders in the US, APAC and the rest of EMEA and influencing strategy, programme design and investment.
- Serve as NiCE's internal expert on how Deloitte sells and delivers, supporting internal training and account team engagement.
- Report on performance metrics such as partner-sourced and influenced pipeline, bookings, certified resources and joint wins.
Requirements
- Minimum 5 years' experience in strategic alliances, systems integrator partnerships or enterprise channel management
- Proven success building joint go-to-market programmes with large systems integrators, including influencing at executive level
- Strong understanding of how GSIs make money: services attach, practice economics, utilisation and certified headcount
- Ability to influence cross-functional stakeholders and drive alignment across geographies and business units
- Exceptional communication, collaboration and relationship-building skills
- Self-motivated, proactive and able to thrive in a fast-paced, matrixed environment
- Experience working with globally distributed teams across the US, APAC and the rest of EMEA
- Fluent English required
Preferred qualifications
- CX, contact centre, cloud or enterprise software experience strongly preferred
- Additional European languages are a bonus
Skills
- CXone
- Cognigy
