Strategy & Operations Manager

US · USD 128,560-160,700 · 4-6 years experience · Remote · Posted Oct 19, 2026

At a glance

Join the team as Twilio's next Strategy & Operations Manager to unlock exceptional growth for customers and the business.
Tackle executive-level strategic problems that have no straightforward answers while moving quickly to keep pace with the fast-moving communications and AI ecosystem.

Partner with executive leadership to define, model, and execute high-impact business strategies across messaging, voice, and AI communications ecosystems.
Drive end-to-end alignment across Carrier Relations, Product, Operations, Finance, Legal, and GTM teams to achieve core company goals.
Take full accountability for VP-level strategic goals, delivering mission-critical projects on schedule while optimizing customer experience.
Synthesize complex technical and strategic data into concise executive presentations, strategic memos, and board-level reporting.
Perform data analysis and build quantitative models to solve complex, unstructured business challenges under tight timelines.
Lead as the Subject Matter Expert for global connectivity initiatives, advising executive leadership and driving results across reach, quality, and profitability.

4-6 years of experience in strategy, operations, management consulting, product, or growth roles.
Exceptional ability to synthesize complex technical, operational, and financial data into concise written memos and executive presentations that drive rapid decision-making.
Proven ability to build relationships and drive alignment across Product, Sales, Operations, and Finance across individual contributors to VP levels.
Proven ability to think critically and apply structured problem-solving techniques to unfamiliar challenges.
Strong proficiency in data analysis and visualization e.g., SQL, Looker, Tableau, Coefficient, Airtable.
Ability to work independently, prioritize tasks, and manage multiple projects in a fast-paced environment.

Experience in SaaS, technology, management consulting, banking, or other fast-paced environments.
Experience using AI to accelerate productivity e.g. Claude, OpenAI, Gemini, Glean.
Familiarity with telecom, messaging, and voice networks.