At a glance
- Employment
- Full-time
- Workplace
- Hybrid
- Location
- Ciudad de México
About the role
- Xepelin is seeking a senior Support Engineer to serve as the technical reference for their HelpDesk team.
- The role focuses on designing, automating, and elevating regional IT infrastructure while resolving complex technical escalations.
- The successful candidate will lead technical projects, mentor L1/L2 engineers, and drive continuous improvement across IT operations.
Responsibilities
- Design, implement, and evolve office network infrastructure (LAN/WLAN/WAN) including SD-WAN and high availability.
- Maintain firewall strategy and advanced policies using Fortinet in coordination with the Cybersecurity team.
- Optimize MDM and Identity Provider platforms (JumpCloud, Google Workspace) including SSO/SCIM integrations.
- Develop scripts (Python/Bash) and API integrations to automate operational tasks like onboarding/offboarding.
- Design and implement infrastructure monitoring, alerting, and logging strategies.
- Provide technical leadership to L1/L2 engineers and maintain runbooks and technical documentation.
- Lead infrastructure projects such as office openings, equipment renewals, and migrations.
- Manage technical relationships with vendors and manufacturers and assist in budget planning.
Requirements
- 4+ years of experience in IT support and infrastructure roles.
- At least 2 years of experience resolving high-complexity escalations or in an L3/senior role.
- Advanced knowledge of Fortinet (FortiGate) and Aruba (Aruba Central) ecosystems.
- Expertise in routing, switching, VLANs, VPN, and network troubleshooting.
- Expert-level administration of macOS and Windows at scale, including remote deployment.
- Proven experience managing IdPs and MDM solutions (JumpCloud, Okta, Google Workspace).
- Proficiency in Python and/or Bash scripting and working with REST APIs.
- Experience designing monitoring solutions and analyzing logs for proactive diagnostics.
- Advanced proficiency in Jira configuration and technical documentation.
- Intermediate-advanced English proficiency.
Preferred qualifications
- FortiAP/FortiSwitch experience
- Fortinet NSE 4 or higher certification
- Aruba ACMP/ACMA certification
- CCNA/CCNP certification
- Apple ACSP certification
- Experience in multi-country environments
- Experience in high-growth startups or fintech companies
Benefits
- 15 business days of vacation plus one extra day per year of service
- 10 additional 'Balance days' per year
- Flexible monthly benefits points in local currency
- Access to training platforms like Udemy and Google Cloud Skill Boost
- Welcome kit
- Health coverage via quality providers or reimbursements
- One extra week of post-natal leave
- Marriage benefit including gift card and two extra days of leave
Workplace
- Requires management of physical office infrastructure and potential travel for office openings/mudanzas.
Skills
- Fortinet
- FortiGate
- Aruba
- Python
- Bash
- JumpCloud
- Google Workspace
- macOS
- Windows
- Jira
- PRTG
- SSO
Show all 14 skills
- SCIM
- SD-WAN
