At a glance
- Experience
- 5+ years experience
- Workplace
- Remote
- Location
- Singapore
About the role
- We are looking for a CDD Risk, Onboarding Team Lead to join our Customer Due Diligence (CDD) department as part of our regional growth.
- In this role you will be managing the team responsible for reviewing new and existing merchants from a risk, regulatory and compliance perspective.
- Part of this role is also to facilitate our growth by scaling internal processes and focus on continuous optimization and automation.
Responsibilities
- Lead and develop a team responsible for onboarding and conducting risk assessments of new and existing merchants, ensuring compliance and handling escalations efficiently.
- Set clear expectations, monitor KPIs, SLAs and quality to ensure timely, high-quality delivery across the onboarding lifecycle.
- Manage individual and team performance through 1:1s, coaching, and performance reviews, supporting continuous development and accountability.
- Drive a performance culture focused on quality and customer experience while balancing regulatory and commercial needs.
- Identify skill gaps and create structured development plans to support growth and team scalability.
- Lead process improvement initiatives, and collaborate closely with Compliance, Product, Sales, and Account Management to improve our ways of working.
- Use data to inform decisions, prioritize initiatives, and measure impact on efficiency, risk quality, and customer experience.
- Collaborate with regional and global teams to share best practices and drive alignment while respecting regional nuances.
- Foster a motivated, engaged, and safe team environment, encouraging ownership, accountability, and continuous improvement.
Requirements
- 5+ years of direct people management experience in CDD, KYC, or EDD operations or equivalent Second Line Risk or Compliance role within a FinTech, Payment Service provider, or Financial Institution.
- Solid working knowledge of AML, CDD, EDD, KYC, PCI, Card Scheme rules, and internal controls framework.
- Highly organized and detail-oriented, with demonstrated ability to manage and prioritize multiple operational tracks.
- Passionate about talent development, with experience coaching and growing team members across junior to senior levels.
- Hands-on leader ready to review complex risk cases directly and serve as a technical Subject Matter Expert (SME).
- Strong cross-functional collaborator capable of partnering across teams to streamline merchant onboarding processes.
- Proactive ownership mindset with a track record of challenging the status quo to drive continuous process improvements.
- Self-starter who thrives in fast-paced environments and reliably executes key operational initiatives.
- Strong analytical and stakeholder management skills, utilizing operational data to guide decision-making and operational strategy.
- English fluency is required
Preferred qualifications
- other Asian languages such as Japanese or Mandarin at business level competency are a strong plus, but not mandatory
Workplace
- We are an office-first company and value in-person collaboration; we do not offer remote-only roles.
Skills
- AML
- CDD
- EDD
- KYC
- PCI
- Card Scheme Rules
- Japanese
- Mandarin
