Team Lead, Fleet Support Operations

Foster City · USD 50-67 · 8+ years experience · Full-time · Onsite · Posted Oct 6, 2026

At a glance

The Team Lead, Fleet Support Operations will lead a team of Fleet Support Specialists to drive accountability and operational excellence.
This role focuses on developing scalable workflows, managing vehicle repair pipelines, and ensuring fleet health through rigorous process improvement and cross-functional collaboration.

Lead a team of Fleet Support Specialists to drive accountability and excellence in execution.
Develop and implement Standard Operating Procedures (SOPs) to ensure scalable, streamlined workflows.
Review the pipeline monitor of work requests and determine next steps.
Evaluate and improve processes using industry best practices and continuous improvement methodologies.
Collaborate with the scheduling team to secure repair slots and optimize vehicle repair time.
Review open vehicle issues and generate action plans to monitor fleet health.
Maintain accurate historical data and record-keeping for vehicle health and repairs.
Create technical documentation and generate performance reporting on fleet maintenance.
Perform quality inspections of repair orders to ensure compliance with Zoox standards.
Support expansion efforts by building out new team structures, processes, and training documentation.

8+ years of experience in a fast-paced service-based environment.
Experience leading a team through performance management and maintaining high standards.
Prior experience in an automotive service environment and familiarity with automotive repair processes and fundamentals.
Strong collaborative mindset and ability to work in a cross-functional team.
Proficiency in Jira, Confluence, and MS Office/Google Suites.
Strong organizational skills and the ability to manage multiple projects.
Ability to rapidly communicate and respond using various modes of communication.
Bachelor’s Degree in a related field.