Technical Account Manager

Japan · 5+ years experience · Posted Oct 9, 2026

At a glance

Technical Account Managers (TAMs) are at the core of shaping the Netskope customer experience.
As a TAM, you’ll be responsible for driving technical success across the customer journey, ensuring organizations realize the full value of the Netskope Cloud Security platform.

Partner with the Customer Success Manager to define and execute success plans, value realization roadmaps, and business reviews.
Build strong relationships with customer champions and executives, guiding them on Netskope best practices, policies, and architecture design.
Coach customer teams to become self-sufficient in day-to-day operations by providing enablement sessions, configuration guidance, and best practice recommendations.
Conduct tenant health checks, track adoption metrics, and proactively recommend improvements to strengthen the customer’s security posture.
Coordinate with Support and Engineering to resolve technical issues, ensuring customer advocacy and clear communication throughout escalations.
Share new use cases, lessons learned, and optimization opportunities with customers and across the Netskope community.
Champion customer needs with Product Management and Engineering; provide feedback on features and roadmap relevance.
Partner with CSMs and customer stakeholders to ensure Netskope capabilities support and align with the customer’s evolving security and business objectives.
Deliver regular status updates and executive-level summaries to highlight progress, risks, and outcomes.
Orchestrate resources across Netskope and the customer organization to drive successful adoption and long-term retention.

5+ years of experience as a ProfessionalServices Consultant or Technical Account Manager, with a proven track record of success and strong presentation skills at both the executive and architect levels.
Solid knowledge and prior experience with network security technologies such as Proxies, Next-Generation Firewalls, SSL/IPSec, VPNs, SSO, DLP, and Encryption Gateways.
Strong understanding of networking concepts, MDM, and Cloud APIs.
Experience working with large enterprise customers.
Proficiency in at least one scripting language (e.g., Perl, Python).
Familiarity with regulatory and compliance frameworks (HIPAA, PCI, PII, ITAR, GLBA, SOX).
Knowledge of data encryption technologies, SIEM, and load balancing.
Strong background in network architecture.
Must be proficient in written and spoken English.