Technical Account Manager - Auth0
London · Paris · 5+ years experience · Hybrid · Posted Oct 15, 2026
At a glance
- Experience
- 5+ years experience
- Workplace
- Hybrid
- Location
- London · Paris
About the role
- The Technical Account Manager (TAM) for Auth0 acts as a trusted identity coach, guiding customers through the implementation and strategic use of the Auth0 platform. This role involves building long-term relationships with technical and executive stakeholders to ensure successful adoption, security posture, and value realization of identity solutions.
Responsibilities
- Serve as a trusted Identity Coach, providing technical guidance, advice, and best practice sharing.
- Build and nurture long-term relationships with stakeholders ranging from developers to C-level executives.
- Conduct regular meetings with executives to review value, progress, and future roadmaps.
- Conduct regular meetings with technical practitioners regarding identity solutions and best practices.
- Monitor customer health, satisfaction, and engagement while proactively addressing risks and escalations.
- Collaborate with stakeholders to develop strategies for increased customer adoption and growth.
- Analyze trends and identify areas for improvement to optimize customer outcomes.
- Act as a product evangelist, educating customers on new features and roadmap alignment.
- Represent the voice of the customer to shape company approaches.
Requirements
- 5+ years of total experience in information technology.
- 3+ years of hands-on experience as a Technical Account Manager or comparable technical practitioner role in the customer identity/identity access management space.
- Fluent in French and comfortable communicating with French-speaking customers and stakeholders.
- Proficiency in authentication and authorization protocols including OAuth, OpenID Connect, and SAML 2.0.
- Experience consuming APIs and HTTP request methods.
- Understanding of custom consumer and SaaS application architecture and integration patterns.
- Knowledge of security and performance monitoring, including SIEM and WAF integrations.
- Understanding of the general cybersecurity landscape, threats, and challenges.
- Experience with SaaS/PaaS/cloud-based services and driving their adoption.
- Strong presentation and whiteboarding/diagram skills.
Benefits
- Supporting Your Well-Being
- Driving Social Impact
- Developing Talent and Fostering Connection + Community
Workplace
- Position can be based in London or Paris.
- Travel required (under 25% of the time).
- Hybrid work environment.
Skills
- Auth0
- OAuth
- OpenID Connect
- SAML 2.0
- APIs
- HTTP
- SIEM
- WAF
- SaaS
- PaaS
- Identity Access Management
- CIAM
