Technical Program Manager, Mission Operations

Quincy · Quincy, MA (QCY-01) · USD 167,000-222,000 · 8+ years experience · Full-time · Posted Oct 20, 2026

At a glance

The Technical Program Manager, Mission Operations is responsible for managing the execution, growth, and success of customer-facing deployments.
This role acts as the key interface for customer relationships, working across program, engineering, logistics, and support system teams to develop, plan, and deploy products.
The TPM drives technical outcomes, manages incident response, and maintains a clear understanding of system performance to ensure mission and customer success.

Build and maintain relationships with internal stakeholders, external clients, and industry partners to gather insights, align objectives, and secure buy-in for strategic initiatives.
Act as the primary technical liaison for the client, partnering with the account lead to advocate for their needs within the engineering organization.
Coordinate the intersection between engineering, logistics, and external client sites to ensure successful deployment of vehicle and support equipment for critical customer-facing demonstrations.
Drive technical outcomes through meticulous understanding of system performance, managing incident response and after-action, and using metrics to derive insights into areas for improvement.
Translate strategic business goals into actionable project plans, setting clear milestones, and driving initiatives from conception through to successful completion.
Oversee the deployment of system hardware to customer sites.
Autonomously execute on broad and/or ambiguous requirements from external clients with high ownership.
Manage, unblock, and accelerate cross-team projects spanning multiple teams and initiatives, collaborating closely with hardware, product, and test operations teams.
Travel regularly to support customer sites, ranges, and fleet locations (including OCONUS/shipboard) approximately 20%-50% of the time.

8+ years of robotics and/or complex system experience, specifically in technical project management and/or systems engineering, or related experience in a relevant industry.
Bachelor of Science degree in Systems Engineering or related field and a passion for hardware development.
Hands-on experience working with AUV’s and their deployment/operational use in applicable environments.
Ability to translate system test, integration, and troubleshooting.
Understanding of government contract structure and reporting.
Extremely organized and detail oriented.
Exceptional communication skills.
Eligible to obtain and maintain an active U.S. Top Secret security clearance.

Mission-first mindset: urgency matters, good enough today beats perfect next quarter.
Experience interfacing with DoD/USN customers.
Experience leading or executing product development of any type of system from TRL 3-8.
Currently possesses and is able to maintain an active U.S. Top Secret security clearance.

Regular travel to support customer sites, ranges, and fleet locations (including OCONUS/shipboard) approximately 20%-50% of the time.